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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Commercial Cleaning, Let Us Help You

4/29/2019 (Permalink)

Commercial Commercial Cleaning, Let Us Help You Schedule a commercial HVAC cleaning for your business today! Don't let dust and allergens into your business.

Our Main Services

SERVPRO® of Pulaski & Laurel Counties is known for its work with fire and water restoration. Some may even know us for working with mold cases. 

Did you know that SERVPRO® of Pulaski & Laurel Counties does floor to ceiling cleaning too? We can do one time only cleanings or we can get a contract going for more for your business.

Regularly Scheduled Cleanings

We have several commercial businesses who are on our scheduled for regularly scheduled cleanings. We go into their business during after hours or during, and take care of the cleaning that your staff does not or cannot do. We work in factories and take care of HVAC cleanings or hard to reach places for the regular employee. 

Our trained staff of technicians knows how to reach those hard to clean places to make your commercial business cleaner for employees, and for any customers that could visit your property.

High Wind Storm Damage

4/29/2019 (Permalink)

Damage Causing Winds

Many think that rain and flood waters are the primary cause of storm damage, but wind actually factors into more storm damage than you think.We have seen more storm damage from winds than flood waters in recent years. 

High winds or damaging winds are often called "straight-line" winds. These winds can exceed anywhere from 50-60 miles per hour, causing dangerous situations for homeowners. Tornado causing winds are just as dangerous because they can reach up to 100 miles per hour producing a storm path for miles. 

Keeping Your Home Safe

It is always good to double check your insurance for wind damage. When storm damage hits there can be a variety of problems that occur with some covered by insurance and some not, and it's always best to have your home under the best protection. 

How to Prevent Wind Damage

4/29/2019 (Permalink)

There are ways to protect your home against wind damage this summer. 

Prevention

Take a look around your home. Do you have any lowered power lines, or trees or limbs that look weak, even check for larger pieces of furniture or home equipment that wind could pick up and damage your home with during a storm. 

Roof 

At least once a year, look over your roof. Check it for missing shingles and other damages or decay. Maybe it's time for a new roof?

Update Your Insurance

If you know it's going to be a summer full of hail, high winds, and storms --it may be time to update your insurance policy. Double check that all of the damages that could occur to your home are covered under your insurance. 

Access the Damage 

After a storm, see what the storm and heavy winds have brought to your home. 

Always have SERVPRO's number by the phone, because we are here to help!

Mold Remediation in London, Somerset, and Corbin

4/23/2019 (Permalink)

Mold Remediation Mold Remediation in London, Somerset, and Corbin Mold damage is best cleaned by the professionals at SERVPRO today.

We get mold calls almost every day. No one realizes how common is it to have mold in their home or business. 

Mold can manifest after water damage has occurred anywhere from 24-48 hours.  When mold damage occurs it's always better to get it tested. 

When we clean mold damage, we do swab testing to see what kind of mold we are dealing with in your home or business. When we know exactly what kind of mold it is then we can better treat it. 

The swabs provide vital information to our team. Our team will then create a plan on how, what, and where to clean. We want to make sure your mold is clean efficiently and effectively. We even close off parts of your home with certain types of mold so the spores do not travel to other parts of your home or business. 

We do mold testing all over London, Somerset, Corbin, and other areas in Pulaski and Laurel Counties. Call the mold specialists today. 

Rebuilding After a Fire

4/19/2019 (Permalink)

Depending on the type of fire that occurred in your home, depends on the type of rebuilding you can do. 

Our reconstruction team walks you through, what and how we can help you rebuild after a fire damage. 

Tarp and Sealing Services

We want to first make sure the damages that were done by the fire do not get worse. We want to seal off any parts of the home that are exposed or had severe smoke or soot damage that needs to be sealed off from other rooms. 

Clean-Up

When smoke and soot get into your home during the fire --it can create massive amounts of smoke and soot damage. Anything that can hold smell will hold those odors. We have extensive cleaning services and soft contents machinery to clean your smoke or soot damaged items. 

Repair Work

Most fire damages are not a complete loss. Usually, a few parts of a home are damaged and need repairs. We have a reconstruction division who can help chose flooring, wall installations, and other necessities for home repair. 

It can be overwhelming after your home has a fire, smoke, or soot damage. We assure quality and sensitivity when it comes to your beloved items and family home. Call us today for a consultation.

Reconstruction needs for your Business

4/17/2019 (Permalink)

When you business hits a certain mark, updates are a natural occurrence. 

You may not have had any kind of damages to the building, but you want to update it to make your customers needs and wants. 

Our reconstruction division can help you get the upgrades you need. We have access to the best in flooring, paint, drywall, and fixtures that could get your business to the next level. 

We can get you the best prices for the best quality. We treat our customers like family, and we want better for your business. 

When it comes to reconstruction you want someone you trust to help you rebuild, or revamp. SERVPRO® of Pulaski and Laurel Counties reconstruction division is here to help! Our team is ready to get you the business of your dreams. 

National Pet Day

4/11/2019 (Permalink)

Cleaning National Pet Day To live in perfect harmony with your pets, call us today for those pet odor issues!

If there is one thing we can all agree on it is that we love our pets.

From the fuzzy ones to the feathery ones, they are all a man's best friend! 

The only downside to our furry friends are the dirt and odors they leave behind. We get several calls a week about customers trying to get cat urine and dog feces out of carpets. Our technicians are trained to get pet odors and dirt out of carpets and other flooring. 

Another service that helps get those pet odors out of homes is getting your HVAC cleaned. We have equipment and disinfectants to get those odors out of your air duct systems too. 

We want you and your pets to live peacefully together. If you have pet odor or dirt that needs to be cleaned, call the professionals, SERVPRO® of Pulaski and Laurel Counties today. 

Reconstruction after Water Damage

4/4/2019 (Permalink)

When arranging work to be done in your home, wouldn't it be nice to only depend on one team to put your home back together? We have been your water damage cleanup specialists for years now, but did you know SERVPRO also does reconstruction?

When water damage happens to your home and especially in your bathroom, it can make putting your home back together seem tedious. You can get your old bathroom back, or we can help with updates to your home!

SERVPRO® of Pulaski and Laurel Counties can help. We're talking about heated bathroom flooring. 

Here are some advantages of new home trends to try in your home after a water damage: 

  • warms natural stone and ceramic tile 
  • easy to control and programmable 
  • less expensive than typically expected 
  • easy to install. 

Our reconstruction team can help you. We want your home to be back to even better than it was before the water damage occurred. It's always better to go from wet floors to heated floors. 

Home Upgrades after Fire Damage

4/4/2019 (Permalink)

When your home or business is impacted by fire damage, all you can think about is how to make that home or business back to "Like it never even happened." 

We have new solutions for you. We are talking about upgrades. We have a reconstruction division that specializes in getting your home or business the newest windows, flooring, and finishes for the best prices. 

There's a new type of windows to consider after dealing with a fire, smoke, or soot damage: double- hung windows. 

They are easy to clean on both the top and bottom and the sashes will open and tilt inside for even better cleaning. After a fire damage getting the smoke and soot off the windows is one of the first priority. With these new features --it makes it faster and easier to clean.

Another upside to these windows besides being efficient for cleaning is they are energy efficient, and the seals are less likely to break. Most of these types of windows even have a glazing, so it makes it harder to see inside of your home during the day and blocks heat from entering. 

Not only do these windows have several new features, but they can be done in just a few short hours, if they stay the same size. 

Another feature of our reconstruction division is you do not have to have damages to your home to get in touch with SERVPRO on upgrading your home. We can do upgrades and reconstruction without water or fire damage occurring. Call us today at 606-877-2160.

Rainy Season: Water Damage Season

2/12/2019 (Permalink)

During the rainy season water damages occur more often than not. There are a variety of ways that water damage can occur even when you do everything right. But, there are ways to help prevent water damage from occurring in the first place: 

  1. Clear Gutters
  2. Check for Signs of Leakage
  3. Seal Windows and Doors
  4. Get Your Basement Inspected
  5. Prepare for Flooding

When you check your home for rainy season mishaps, be sure to keep SERVPRO® of Pulaski & Laurel Counties in mind. You want to have your home in the best care. We are the professional heroes who can make your water damage "Like it never even happened." 

Ice Dams Turn Into Water Damage

1/21/2019 (Permalink)

Why SERVPRO Ice Dams Turn Into Water Damage These pretty icicles turn into pretty ugly water damage!

During the winter time, there a variety of winter weather conditions that can alter your home or business. One type of damaging winter weather types is an ice dam. 

Ice dams are what happen when melted snow freezes at the bottom of your roof and melted water gets trapped by ice. The water damage occurs on your roof and finds it's way into your attic or other parts of your home. 

There are ways to prevent ice dams in your home, so that you do not have to call SERVPRO for water damage remediation:

  • make ceilings air tight so no warm air enters the attic,
  • replace old lighting with sealed fixtures,
  • boost ceiling/ roof insulation ,
  • insulate or seal attic access doors, and
  • fix cracks in your chimney flashing.

When removing ice and snow there are some tips to keep in mind. The last thing you want to do is damage your roof during the process of protecting your home. Here's what NOT to do:

1. Steer clear of removing ice with salt, chemicals or chippers. 

2. Do NOT install heating cable. 

3. Do NOT add roof vents that can compound the problem. 

Use these tips in your home or business to successfully avoid water or ice damage. We hope you do not have to deal with ice dams or water damage in your home, but sometimes nature causes damage no matter what we do.

If you do need water damage remediation --please do not hesitate to call us! 

Reach SERVPRO® of Pulaski and Laurel Counties at 606-877-2160.

We'll keep you from filing that claim!

12/3/2018 (Permalink)

Why SERVPRO We'll keep you from filing that claim! Don't let finances stop you from getting your home back to "Like it never even happened" condition.

Water or fire damages come when you least expect them.

The one thing to always help that is insurance. But, what happens when you do not want to file that insurance claim but you still need a cleanup crew. 

SERVPRO® of Pulaski and Laurel Counties offers financing. We have a financing program to help you out in your time of need. 

We know that your deductible could be high, your insurance might not cover this claim, or you could want to keep your rates down and not file a claim at all. 

Now is the time to call us! 

We have this option available because we know our customers need us and emergencies do not wait for finances to be perfect. 

We are here to help! We have partnered with Blue Sky to help you and financial needs. Call our offices today to get more information on our financing options. 

Classes of Water: How do they add up?

11/27/2018 (Permalink)

In water damage, there are a variety of factors that impact pricing, damage control, insurance, and other aspects. The classes of water can be broken up into four different categories. 

Class 1: 

This is when there is only a bit of water, absorption, and evaporation.  It means that a portion of a room or area is impacted. It can also refer to a larger area where the wet materials have absorbed moisture minimally. Little or no wet carpet or cushion is present in Class 1 Waters.

Class 2: 

This involves a large amount of water, absorption, and evaporation.  We use this classification when the entire room with carpet and pad is affected. There is moisture in structural materials and substructure soil.

Class 3: 

This type involves the greatest amount of water, absorption, and evaporation. Water in this class may have come from overhead. Ceilings, walls, insulation, carpet, cushion, and sub-floor in virtually the entire area are saturated.

Class 4: 

This kind relates to specialty drying situations, such as wet materials with low permanence or porosity. These types of losses may require longer drying times and specialty drying methods.

If you have water damage, whichever the class may be, call SERVPRO® of Pulaski and Laurel Counties today! 

SERVPRO's Local

11/19/2018 (Permalink)

When it comes to water damage look no further than your LOCAL SERVPRO® of Pulaski and Laurel Counties. 
Why SERVPRO? Because, we are your neighbors! 

We service the local area and are not an out-of-town restoration company. We can get to you faster, you probably have passed our building in London, and you can trust us to put your home in our hands. Some of the areas we service are listed below:

  • Somerset
  • London
  • North Corbin
  • Science Hill
  • Nancy
  • East Bernstadt
  • Eubank
  • Burnside
  • Ferguson
  • Bronston

We are proud to serve our local communities, call us today 606-877-2160. We are here to help 365- 24/7. When you call, we anwser. We want to make you water and fire damages "Like it never even happened." 

Fire loss?

11/19/2018 (Permalink)

Why SERVPRO Fire loss? This plate had heavy smoke damage on it. Our cleaned it and made it "Like it never even happened."

Have you had a fire-loss, but do not want to lose your fire-damaged items? 

Here at SERVPRO® of Pulaski and Laurel Counties we have your best interest in mind. We make sure your items are restorable before we suggest replacing them. 

We work with your insurance company to provide items that can be professionally cleaned and deodorized to preloss condition. We have special industry standard cleaning products, highly trained technicians, and a policy to help our customers with their fire damage to our full potential. 

We have a variety of items that be included in this process: 

  • furniture 
  • draperies
  • upholestery
  • electronics
  • art
  • flooring
  • walls
  • ceilings
  • HVAC air ducts 
  • and much more!

We won't cover up or mask odors --we seek out the source to make sure they do not linger around after we are gone. 

If you have smoke or soot damage, don't you want a professional to keep your beloved items safe? Call us today for a free estimate!

Why SERVPRO? Check out our 1-4-8 Response!

11/19/2018 (Permalink)

Why SERVPRO Why SERVPRO? Check out our 1-4-8 Response! Our motto is to get your home back to "Like it never even happened" --call us today at 606-877-2160.

Do you get tired of waiting on restoration professionals who say they will be there within an hour but it ends up being more like four or five hours? 

If you answered yes, SERVPRO® of Pulaski and Laurel Counties is here to help!

We have a special response system that provides us with guidelines to meet our customer halfway. We utilize SERVPRO's standard 1-4-8 rule.

1- Within one hour from a notice of loss, SERVPRO® of Pulaski and Laurel Counties will contact you to arrange services. 

4- Within four hours of a loss, SERVPRO® of Pulaski and Laurel Counties will be on site to start mitigation services. 

8- Within eight business days of on-site arrival a briefing of the scope will be communicated to the appropriate person. 

We never want you to miss out on getting the help you need! We want you to call SERVPRO today.

*Exceptions may apply under certain conditions such as a local catastrophic event or storm situation

SERVPRO Spooks It Forward, Again

11/2/2018 (Permalink)

Our annual Pumpkin Decorating contest went off without a hitch for the third year in a row. We had an amazing turn out with almost ten pumpkins entered. We had a ton of people participating whether they were liking or sharing or the one who wanted to win. 

The past two years the stakes have been higher, because not only does the winner get a free lunch for their office; they get to give a charity of their choice get $200 donated from SERVPRO. 

This year the winner of the pumpkin decorating contest came from Williamsburg. They chose the Humane Society of Whitley County. 

SERVPRO loves helping their community during their time of need when it comes to water, fire, and mold damage. We love it even more to give back to our community whenever we can!

Your Appliances that Cause Water Damage

10/30/2018 (Permalink)

Water Damage Your Appliances that Cause Water Damage Follow these tips to keep your home from water damage.

No one wants to wake up to water damage in their home. It's never a pleasant experience to see your dishwasher has flooded your kitchen, or your air conditioner has leaked. 

Sometimes, you may not even know these appliances could cause such huge water damages. Here are some more household appliances that are a water damage waiting to happen: 

  • Hot Water Heater-it's one of the top five sources and a yearly inspection by a professional can take that percentage down. 
  • Air conditioner- have a professional install a drain pipe to keep water damage at bay.
  • Washing machine- if there is a leak that is a sure sign for future damage. Replace your hose every five years to help prevent this situation. 
  • Refrigerator- the defrost drain can have a leak or clog so it's best to flush the drain with hot water. 
  • Dishwasher- adding too much detergent and having a dishwasher over 9 years old can cause it to overflow. 

We hope you don't have a water damage, but if you do call SERVPRO® of Pulaski and Laurel Counties today. We are certified and have water restoration trained technicians who are here to help!

Fire Safety Awareness for October

10/8/2018 (Permalink)

It's that time of year again where holidays are getting closer, you're cooking more, and fireplaces are being used more than ever. The month of October is all about Fire Safety. Take a look at these tips for staying safe:  

  1. LOOK for places fire could start. Take a good look around your home. Identify potential fire hazards and take care of them.
  2. LISTEN for the sound of the smoke alarm. You could only have minutes to escape safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.
  3. LEARN two ways out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

We want you and your family to stay safe! Teach your family these tips to be aware for this upcoming season. 

Fire Damage Restoration in London, Somerset, Corbin, and many more!

9/28/2018 (Permalink)

Our team of trained technicians deal with fire and smoke damage daily at SERVPRO® of Pulaski and Laurel Counties. Cleaning fire and smoke smell is one of the most important activities that is required after the fire has damaged your homes and its contents.

Did you know?

Carpets, draperies, upholstered furniture and clothing usually can be refurbished after a fire, unless they have been scorched or severely water damaged. The most important thing to do is get professional help from a experienced fire smoke damage company. 


Smoke odor could remain in clothing, upholstered furniture, carpets and draperies unless it is properly deodorized. Our team have specialized Esporta machines to bring your items back to former glory. Call SERVPRO® of Pulaski and Laurel Counties as we are here to help!

Post-Construction Cleanup

9/27/2018 (Permalink)

Commercial Post-Construction Cleanup Call us for your post-construction cleaning!

SERVPRO® of Pulaski and Laurel Counties have built a reputation on trust.

Your local SERVPRO's are professional and fast to provide you with your post-construction clean needs. 

We have worked on school's, hotel's and other commercial businesses. We are equipped to handle mitigation issues --and even restoration services for water, mold, and smoke damages. We offer de-humidification as a part of our post-construction cleanup. We know there could be moisture issues, and we are trained to provide those services during your time of need. 

We want your first impression of SERVPRO and our services to be the best one yet. 

We are open 24/7, 365 and we are here to help make your post-construction cleaning and other needs "Like it never even happened."

Signs of the Mold that could be lurking in your Crawl Space

9/27/2018 (Permalink)

SERVPRO® of Pulaski and Laurel Counties are Here to Help!

A major challenge to any home or commercial building is keeping the crawlspace free of excessive moisture. With exposed dirt, drainage issues, or natural water sources often present, keeping a crawlspace free of the conditions that are ripe for mold growth are often very difficult. 

There are signs you may have mold in your crawlspace: 

  • high utility bill 
  • pest infestation 
  • extensive allergy symptoms 

At SERVPRO® of Pulaski and Laurel Counties we have the tools and training to remediate any mold situation that may be affecting your property. Working with owners of all different property types along with Indoor Environmental Professionals, we look for ways to eliminate water intrusions, provide drying and cleaning up services, and repair any items such as insulation or moisture barriers to make sure the crawlspace mold issue is properly remediated.

Not sure if you have mold or a crawlspace issue? Call SERVPRO® of Pulaski and Laurel Counties today to schedule a consultation. We do mold testing now too!

Residents of London, Somerset, Corbin, and other areas: Fire damage cleanup? Call SERVPRO.

9/27/2018 (Permalink)

Fire Damage Residents of London, Somerset, Corbin, and other areas: Fire damage cleanup? Call SERVPRO. This is a fire job of a church clean-up, and it demonstrates the partially cleaned wall of where we had began to clean and the smoke damage present.

SERVPRO® of Pulaski and Laurel Counties continues to be the primary restoration company in water and fire damage cleanup. 

Our team of trained technicians are certified in fire damage restoration to bring you the best for your fire, soot, or smoke damaged contents and structure.

We don't just clean up after soot and smoke in our facility. SERVPRO® of Pulaski and Laurel Counties cleans and launders hundreds of items of clothing a day. Items that would have otherwise been discarded because of smoke or soot damage. 

Our Esporta machine, along with our Production Manager of Laundry, are top of the charts when it comes to cleaning beloved items of clothing, hats, children's stuffed animals, and even shoes. 

We have done hotel curtains, job training facility uniforms and other major jobs. We are a 365 service that is here to help when you need it the most.

SERVPRO takes on North Carolina's Hurricane Florence

9/27/2018 (Permalink)

SERVPRO travels to North Carolina with team to help customers impacted by Hurricane Florence.

Our team of certified and trained technicians left a week and a half ago to New Bern, North Carolina to help locals impacted by the hurricane. They left with a storm trailer full with equipment and supplies to help those in need. 

We are always honored to be a part of the storm team that travels to help those in need. We are graciously humbled to be a part of a 1,700 franchised company that goes from state to state helping those impacted by such catastrophic events. We never take it lightly to help these people who are going through such saddening times. 

We have been to several storms this summer, but this storm is bigger than any of those events. Our team intends to stay for a few more weeks as they continue to help our customers, or as long as it takes to make these damages "Like it never even happened."

To see more of our happenings at storm, visit the link below: 

Our Storm Video, of the team headed to New Burn, North Carolina.

Mold: the good, the bad, and the ugly!

8/29/2018 (Permalink)

There's a variety of ways to make sure mold doesn't get inside your home. Here are few ways to keep the mold levels as low as possible in your home or business: 

  • Controlling humidity
  • Fixing leaky roofs, windows, and pipes as soon as possible
  • Thoroughly cleaning and drying after flooding
  • Ventilating shower, laundry, and cooking areas

If mold is growing in your home or business, you need to clean up the mold and fix the moisture causing the mold problem.

**Mold growth can be removed from hard surfaces with commercial products, soap and water, or a bleach solution of no more than 1 cup of household laundry bleach in 1 gallon of water.

Call the professionals today!

If you want someone to take care of your mold damage efficiently and professionally --call SERVPRO® of Pulaski and Laurel Counties at 606-877-2160.

Have you gotten your ducts cleaned recently?

8/28/2018 (Permalink)

Sometimes we only think of HVAC cleanings for our own home. We want to keep our family happy and healthy. So, why not extend the same services to our customers. Dirty ducts can circulate mold, odor, and other contaminants throughout the building. Here are some concrete reasons why cleaning those ducts is the best way to go: 

Allergies- We all carry allergies through our lives. Flowers, grass, and other natural things in nature flare up our stuffy noses. Dust is another contaminant that can flare our allergies up which is why cleaning those ducts helps prevent those in our customers, employees, and our own selves.

Pets- We all love our four legged friends, but they shed. And, where does that hair go?                  It can head straight to our air ducts. 

Efficiency- During the drastic weather months of cold and hot, we want our ducts to run smoothly and efficiently. Did you know that getting your ducts cleaned can save you money, because like everything else, it works better when it's cleaned out.

We want the best possible service for our customers and calling SERVPRO® of Pulaski and Laurel Counties to clean your ducts is a great place to start!

You have a flooded basement -- now what?

8/28/2018 (Permalink)

It's never fun to come home to a flooded basement. Flooded basements occur during storm season or a rainy day gone wrong. We don't want your cleanup process to be anything but easy! Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been effected.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpeting.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

SERVPRO® of Pulaski and Laurel Counties is ready for any size disaster. If your basement floods, call us at (606) 877-216

Residents of Somerset, London, We are Here to Help with your Water Damage.

8/28/2018 (Permalink)

At SERVPRO® of Pulaski and Laurel Counties we want to make sure your home and/or business is handled by the best of the best. Our trained technicians are certified to help with your water damages. 

SERVPRO Franchise Professionals are trained to safely clean and restore your home, utilizing the following procedures:

  • Dispose of refuse
  • Utilize advanced drying and monitoring equipment.
  • Apply necessary treatments.
  • Inspect carpet pad/carpet and provide service.
  • Move and block furniture and contents.
  • Perform emergency water extraction.
  • Survey the extent of damage and inspect the premise for hidden moisture.
  • Measure temperature and humidity for drying analysis. 
  • Identify the source/type of water

If you have water damage to your home or business, call SERVPRO® of Pulaski and Laurel Counties today at 606-877-2160.

Our storm team travels from Iowa to Pennsylvania!

8/23/2018 (Permalink)

Storm Damage Our storm team travels from Iowa to Pennsylvania! Pictured above is a map of all of the states our storm team has currently traveled.

Our storm team travels all over the United States to care for other communities during their time of need. The local SERVPRO's in those communities get overloaded with calls, so they activate SERVPRO storm teams from all over the country. 

Our teams head into the eye of the storm going from customer to customer to help with their storm damages. It's anything from a flooded basement to sump pump failure; these teams never stop. They work continuously to help the residents of these communities. 

We went to Iowa in July, and we are still in Pennsylvania working with the most recent flooding right now. We hope to help all we can while we are on site. As always, we hope they don't need us, but if they do our storm team is always on standby ready to head into the next disaster.  

Bleach on Mold? Don't do it!

8/9/2018 (Permalink)

Mold Remediation Bleach on Mold? Don't do it! Here is a photo of mold damage that we came upon at a residential job last year. Our certified technicians are trained to clean up mold damage.
Mold clean-up is one of the most calls we get here at SERVPRO® of Pulaski and Laurel Counties and for good reason. Mold can cause illness and other harmful side effects especially in children and the elderly. Many people want to automatically turn to bleach to try and clean up the mold by themselves, because they want it gone and fast. There are many reasons not to try to clean-up mold by yourself. It's always best to call a professional, so you don't spread the mold spores, and cause an even bigger issue in your home or business.

Here are a few reasons that bleach is not a good option for your next mold damage cleanup: 

  1. Bleach is toxic. 
  2. Bleach loses effectiveness overtime. 
  3. Bleach does not kill mold on porous surfaces and can actually contribute to mold growth.  

Don't clean up the mold yourselves, call your local SERVPRO® of Pulaski and Laurel Counties. We'll make it "Like it never even happened."

IICRC Water Damage Restoration Technician (WRT) Courses

8/8/2018 (Permalink)

Water Damage IICRC Water Damage Restoration Technician (WRT) Courses Candace, our Marketing Rep, learning all about the best practices to clean up your water damage.

Our team recently went to Bowling Green, Kentucky for a three day course on becoming IICRC-accredited Water Damage Restoration Technician (WRT) certified. This course teaches basic education for technicians and other team members in the science and practice of water damage restoration. Our marketing team went to learn more ways to help our customers. Candace, our Marketing Representative said: "It's awesome that our company sends all team members to these training's. No one teaches their employees about their services better than SERVPRO. I can't wait to get back to Kentucky and start helping my customers with everything I've been taught in this course." This course covered extraction, basic containment and basic mold procedures. Our team is back and ready to make your damages "Like it never even happened."

What's that smell?

6/26/2018 (Permalink)

Commercial What's that smell? Contact us for your fire, smoke, soot, and other smell removal.

Are you a business owner or in charge of a commercial property? Have you ever noticed any smells that could be pushing away business or a nuisance?

SERVPRO® of Pulaski and Laurel Counties is here to help! We provide Odor Removal and Deodorization to our customers. We are expertly trained in getting rid of those smells that make you want to leave a business --or even worse, fear for your employees and customers for those harmful odors.  

We can identify and eliminate those offensive odors. We know it can lead to the worst of times with customers when there's a bad smell in the air. 

Call your local SERVPRO --we have ozone machines and other techniques to get your property back to smelling "Like it never even happened." 

Summer Fire Safety Tips to Minimize Fire Damage

6/20/2018 (Permalink)

It's that time of year again that everyone wants to pull out the grill and barbecue every night. We agree, but we also want you and your family to stay safe this summer season. Below are a few tips from FEMA to keep you stay grilling fire free this summer:

  • Propane and charcoal BBQ grills must only be used outdoors. 
  • Place the grill a safe distance from lawn games, play areas, and foot traffic. Grills should be positioned at least 10 feet away from siding, deck railing, and out from under eaves and overhanging branches.
  • Keep matches, lighters, and starter fluid out of the reach of children in a locked drawer or cabinet.
  • Keep children and pets away from the grill area: declare a three-foot "kid-free zone" around the grill.

Remember these tips and you'll help minimize your chances of a fire damage!

Emergency Kit for Summer Storms

6/20/2018 (Permalink)

The summer weather is coming in fast this year, with heat waves, summer storms, and flooding right around the corner. It's always a good idea to keep your family safe by having an emergency preparedness kit just in case. Our friends at the American Red Cross suggest these items for your kit. Of course all items should be personalized to fit your family's needs. 

Include:

  • According to the American Red Cross a first aid kit may include:
    • non-latex gloves
    • assortment of adhesive bandages
    • antibiotic ointment
    • sterile gauze pads in assorted sizes
    • absorbent compress dressings
    • tweezers
    • scissors
    • adhesive cloth tape
    • aspirin packets (81 mg each)
    • first aid instruction booklet
  • A 3–5 day supply of bottled water and nonperishable food
  • Personal hygiene items
  • Blankets or sleeping bags

London Church Fire

6/14/2018 (Permalink)

Right down the road from our office in London, KY a church fire needed our help. SERVPRO® of Pulaski and Laurel Counties was here to help. We got the call and were at the fire within the day.

The church had water damage from the sprinkler system with severe smoke and soot damage to pews and flooring. The church did not want to replace the valuable pews, so restoration was their favorite option.

Their bathrooms and entry way were covered in debris as well. We sent a large team to help cover this commercial fire loss. 

Our crew had this fire damage cleaning done within two weeks, so that church could resume on Easter Sunday as scheduled. Our team worked long nights and hours to make this fire damage "Like it never even happened." 

Mold Damage at Residential Property

6/14/2018 (Permalink)

We see a wide variety of mold damage in this industry that is hard to identify for customers at times. Mold can come in a many different shapes, sizes, and colors. One particular job was in a residential home that had mold behind their bathroom toilet. 

The customers knew that the first rule of mold is to not try to clean it with bleach. The customers called SERVPRO® of Pulaski and Laurel Counties to take care of this in a professional manner. 

Our techs use a special microbial straight from the SERVPRO labs. The mold in this Somerset home did not stand a chance against our hero techs. 

They cleaned the mold, made the customer satisfied, and did a job well done for SERVPRO® of Pulaski and Laurel Counties.

Summer Time can Bring Broken Pipes for Your Home

5/11/2018 (Permalink)

Summer has arrived!

After a long winter of not being able to do yard work, gardening or working on that lawn you are so proud of – it is finally time to turn on that water spigot outside and get to work! 

Unfortunately, that water spigot has a surprise in store for you.  Many times, these outside sources of water freeze during the winter time without anyone knowing that they are frozen.  Only when someone finally turns on the water for the first time does the damaged pipe become known. SERVPRO® of Pike, Floyd, & Knott Counties handles many of these calls each spring.  Someone comes in from a good day of work in the yard to find a flooded house or flooded basement from that water pipe they just had on.

Let the water damage experts at SERVPRO® of Pike, Floyd, & Knott Counties take care of any of your water damage needs. Enjoy the summer time and call SERVPRO if you need us! 

Home Pool Safety

5/9/2018 (Permalink)

Water Damage Home Pool Safety We hope your pool doesn't cause water damage, but if it does --call SERVPRO® of Pulaski and Laurel Counties.

It's summertime (finally!) It's time for sprinklers, swimming pools, cookouts, and catching fireflies as the sun goes down. It's all fun and games, but there's ways for the fun to be ruined. SERVPRO® of Pulaski and Laurel Counties wants you and your family to be safe this season. 

Our friends at Red Cross have some safety tips for Home Swimming Pool Safety that we'd like to share with you: 

  • Secure your swimming pool with the right barriers between the pool and the outside
  • ALWAYS supervise anyone (children and adults) who don't know how to swim
  • Keep life saving devices nearby, like life jackets 
  • Enforce rules and regulations for the pool that everyone knows upon entry 

It's a fun time for all --let's keep it safe too!

Let's go to the beach --let's go get away!

5/9/2018 (Permalink)

It's that time of year again where swimsuits are being packed and sunscreen is being applied --it's beach season! 

We are excited for our customers to get away for the summer and enjoy all the sun and sea salt life has to offer. There are a few things to keep in mind when vacationing at the beach. 

Here are a few safety tips from our friends at the American Red Cross: 

  • Have young children and inexperienced swimmers wear appropriately approved life jackets 
  • Pay close attention to children and the elderly while at the beach 
  • Keep a close watch on oceanic life --jellyfish, starfish, and patches of plants (leave these alone) 

We hope everyone has a great vacation season, and enjoys the beach! It's always important to have some fun!

Does Insurance Cover That?

5/9/2018 (Permalink)

As summer season approaches it's always a good idea to review your insurance. Insurance is great --it keeps you calm during your storm. But, your insurance may not cover as much as you think. 

Your agents want to help you, try to keep in contact with them on what to do when disaster strikes. It's never a bad idea to review your contract and discuss the ins and out of what is covered. Another good idea, is to check your deductible. How much will you need to pay out of pocket before it reaches the level that your insurance can help you? Also, is there separate coverage and  deductibles for hurricanes, floods, etc. 

It's always good to stay prepared, and we hope that disaster doesn't strike but SERVPRO is here to help 24/7 -365!

Golf Scramble season is here --time to talk mold!

5/9/2018 (Permalink)

Mold Remediation Golf Scramble season is here --time to talk mold! Our marketing team that came out to participate in the golf scramble at the London Country Club!

It's golf scramble season again and our marketing team loves to get out on the green! We bring games, prizes, and all kinds of information for our customers to hear when they approach us on the hole! 

The most recent golf scramble our marketing team attended was one sponsored by the Corbin Rotary Club at the London Country Club. 

Our team had a full day telling everyone all SERVPRO® of Pulaski and Laurel Counties has to offer. They had a table set up in the front at the beginning of the day to tell everyone all about SERVPRO's services. 

One topic that came to the forefront with a lot of these customers was mold. They knew with the weather warming up that the mold spores would be more active. 

Our team let them know that we are here to help with their mold damage and cleanup needs. 

Storm Season is Here: Be Ready!

5/4/2018 (Permalink)

It's that time of year again when April turns to May, and storms come out to play. 

We all want to keep our homes and families safe during this time. The best way to keep your family safe is through an at home kit. It's all about safety first, and planning information out before the storm hits.

FEMA gives us great tips on how to get started preparing our families and ourselves for storms:

  1. How will I receive emergency alerts and warnings?

  2. What is my shelter plan?

  3. What is my evacuation route?

  4. What is my family/household communication plan?

Have a family meeting and discuss these steps to see what works best for you. 

We hope you don't need us, but when the storms pass through --remember SERVPRO is here 365 24/7! 

Storm Season: Emergency Kit Readiness for London, Somerset, Corbin, and Science Hill

5/4/2018 (Permalink)

Storm Damage Storm Season: Emergency Kit Readiness for London, Somerset, Corbin, and Science Hill Here is a picture with a few things you could need during storm damage season.

Part of SERVPRO's motto is to be ready for whatever happens. We want you and your family to stay safe during storm events. There are a variety of elements that can make storms dangerous: from lightening, to floods, to tornadoes. We have seen the severity of storms and we want you and your family to be prepared. Below is a list from FEMA on items most needed during storms that can cause immense damage: 

  • Water- one gallon of water per person per day for at least three days, for drinking and sanitation
  • Food - at least a three-day supply of non-perishable food
  • Battery-powered radio
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle to signal for help

SERVPRO® of Pulaski and Laurel Counties are here to help during any storm event. 

What Do You Need When Your Commercial Property has Fire Damage?

5/3/2018 (Permalink)

Commercial What Do You Need When Your Commercial Property has Fire Damage? A before/ after of a Dry Ice Blasting damage to a hotel.

Commercial Property owners of London, Somerset, Corbin, and Science Hill: if you have fire damages to your property you should call SERVPRO® of Pulaski and Laurel Counties to Dry Ice Blast the damage. 

Here are 5 benefits of having SERVPRO Dry Ice Blast for your commercial property: 

  1. A Dry Cleaning Process: It is a completely dry process because the dry ice pellets consist of CO2 and vaporize immediately on contact to clean the surface of the fire damage. 
  2. No Waste Disposal: This system produces no waste product with no hazardous chemicals used, so only the coating that has been removed needs to be disposed of, and can be swept or vacuumed from the floor.
  3. Environmentally Friendly: Dry Ice Blasting is completely non-toxic and cuts costs connected with disposal of products.
  4. No Abrasion: This process is non-abrasive, so it treats surfaces gently. There is no wear and tear from steel brushes, scrapers, or other blasting materials. 
  5. Improved Production Quality: Dry Ice Blasting often allows for your production equipment to be cleaned while in operation --cutting cost of downtime.

Dry Ice Blasting?

5/3/2018 (Permalink)

Dry Ice Blasting is a type of service that a lot of commercial properties in our area utilize to clean their equipment or fire damage. There are several examples of what dry ice blasting looks like to different industries. 

Here are five examples of industries that use dry ice blasting for their fire and equipment damage: 

  • Fire Damage Restoration
  • Equipment Maintenance 
  • Food Industry
  • Printing Industry
  • Hotel Industry

Those are only a few examples, but there are plenty more. If you commercial property needs SERVPRO to look at the damages, call us today at (606) 877-2160. We give free estimates, and our dry ice blasting is a great opportunity to get your equipment or fire damage clean with an environmentally friendly alternative to traditional cleaning methods.

Documents Damaged in a Fire?

5/1/2018 (Permalink)

Here at SERVPRO® of Pulaski and Laurel Counties we don't just recover fire damaged goods like stuffed animals, clothes, or shoes. Our team of trained technicians can restore fire damaged documents, art, and other priceless items. 

We have various stages of cleaning for your documents. We will separate them page by page and remove excess dirt, soot, or other contaminants caused by the fire. 

Often times, these documents or items could have been impacted by other smells or contaminants that need to be cleaned and deodorized before being returned to you. Deodorization is a top service for SERVPRO, because if you don't have the smell removed from your items, they will re-contaminant your home once returned. A home that has already been cleaned and deodorized of all contaminants. 

We want to make your fire damaged items like new again, and we work hard for our customers.

Have a fire damaged item? Call SERVPRO® of Pulaski and Laurel Counties today! 

Fire Damage needs for your Commercial Property

5/1/2018 (Permalink)

Many fire, soot, or smoke damages can create odors lasting for years upon years. We have a trained team of professionals who can cleanup your odors in our process of Deodorization.

Smoke travels throughout various materials when a fire is burning in a building. Unless, fast professional action is taken it can leave permanent damage. Luckily, the trained team at SERVPRO know just how to help with your smoke, soot, and fire damage. 

We have machines that are specifically made to eliminate odors in the air. We have special equipment called Ozone Machines. They disinfect, kill, and remove dangerous particles in a specific environment like your commercial property. 

Any fire in your facility is bad. Let SERVPRO make it "Like it never even happened." Call us today at (606) 877-2160.

Clothes Dryer Vents Cause More Fire Damages thank you Think

5/1/2018 (Permalink)

We all know about the kitchen fires, the cigarette fires, and the electrical fires that cause severe damage in homes. There is another kind of fire that causes over 34% of home fires each year: Dryer Vents. Failure to clean these drying vents are causing more and more fire damage in homes each year. 

According to our friends at FEMA, during the peak months of fall and winter they are even more likely to occur in your home. 

The facts do not lie,  FEMA reports: "2,900 home clothes dryer fires are reported each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss." That's a staggering statistic. 

Keep your home safe during the winter season and year around by keeping those dryer vents nice and clean! 

Black Vs. Grey Water

5/1/2018 (Permalink)

There are two different types of water that can impact your home during a flood or water damage emergency. 

There is a big difference between grey and black water in your home. 

Grey Water: can come from contaminants from shower and sink drains, the washer drain, the dishwasher drain, and aquariums. These can all contain containments that are harmful to your health. 

Black Water: can come from sewage or flood waters. These can contain harmful bacteria and other harmful life threatening diseases.

While both waters are dangerous in their own ways, any time you have a water damage it is best to get it cleaned by a professional. Call SERVPRO® of Pulaski and Laurel Counties today to make your water damage "Like it never even happened."

Mold Mitigation Services for Corbin, London, Somerset, and Eubank

5/1/2018 (Permalink)

Mold can sneak up in unlikely places, but SERVPRO is here to help provide a solution to your properties mold damage needs. 

There are many different factors that can cause mold growth in your home or business. SERVPRO® of Pulaski and Laurel Counties are here to help you find out your mold problems: 

The presence of visible mold. 

  • Strong musty odors which may indicate mold is present. 
  • Any evidence of past moisture issues. 
  • Excessive humidity, especially during summer months.

If we find mold in your home or business in your home we can bring our team of highly trained mold remediation specialists. We will help eliminate mold and a potentially dangerous situation. We follow industry regulation to remove mold and reduce the risk of future mold growth.

SERVPRO® of Pulaski and Laurel Counties named Kentucky Franchise of the Year!

3/7/2018 (Permalink)

General SERVPRO® of Pulaski and Laurel Counties named Kentucky Franchise of the Year! In this photo, the owners: Mike Parsons, Julie Roberts, and Tony Roberts, accepted the award for the 2017 Kentucky SERVPRO Franchise of the Year!

This week, our owners traveled to Gatlinburg, Tennessee for a SERVPRO conference. At the conference, they were named the 2017 Kentucky SERVPRO Franchise of the Year! There are over 25 SERVPRO’s throughout Kentucky so to be named the top tier was an extreme honor.

Our team worked through storms and burst pipes working long hours to bring our customers the best service possible. We have a dedicated team of office, production, and marketing members that work tirelessly throughout the year to make our franchise shine!

Our owners were congratulated by the other SERVPRO’s franchises at the meeting, and they were grateful to have won such a prestigious honor from the best in the business!

Here at SERVPRO we want to make your disaster “Like it never even happened.” Remember, we are Here to Help 24/7/365!

Are You Ready for Any Emergency?

3/5/2018 (Permalink)

Commercial Are You Ready for Any Emergency? We hope you don't have to call us, but if you do SERVPRO is here to help with your water or fire damage in London, Somerset, Science Hill, and Corbin!

Uh-Oh, there's been an emergency water or fire damage to your business. Do you know the local water company, or who to call to make the decisions, or your local SERVPRO's number? If you answered no to any of these questions --we have just the ticket for you! 

SERVPRO® of Pulaski and Laurel Counties offers an Emergency Ready Profile (ERP) service for it's customers. It's an App that files important pictures and information of your business. And, the best part --it's complimentary!

Think you're interested in getting and ERP for your business or want more information --call our Commercial Marketing Representative at (606) 877-2160. She's here to help get you disaster ready!

House for Sale: We Clean that Too!

3/2/2018 (Permalink)

Realtors, Home Owners, or Potential Buyers –listen up!

In today’s real estate market having the best house on the outside isn’t enough. The indoor quality of a home can help with increased selling potential. At SERVPRO® of Pulaski and Laurel Counties we are here to help! We provide a variety of cleaning services:

  • Air Ducts and HVAC
  • Carpet, Upholstery, Drapes, and Blinds
  • Ceilings, Walls, and Hard Floors
  • Odor Identification
  • Deodorization 

Our cleaning products are made specially for our customers by our SERVPRO corporate lab team. Our team of professionals will inspect the property with a complimentary scope. We help determine the extent of water, mold, or fire damage that could need extra care in the process.

Call the heroes today at (606) 877-2160.

Water Damage Reaches More Than Just Your Home

2/23/2018 (Permalink)

Water Damage  Water Damage Reaches More Than Just Your Home According to FEMA, it's important to check your vehicle prior to emergencies!

Here at SERVPRO® of Pulaski and Laurel Counties, we are all too familiar with water damage in homes. But, you should be aware water damage doesn’t just occur in homes, and usually impacts cars and roadways first. We are here to help with some tips from FEMA on how to keep you and your family safe on the road:

  • Keep your gas tank full.
  • Keep your tires up to date so they have good pressure and are less likely to slide on slick roadways.
  • Do NOT drive through a flooded area --even six inches can cause a car to lose control.
  • Should a power line fall on your car, stay inside the vehicle until a trained professional removes the wires.
  • Simply watch the weather and be aware of what is to come when there is a storm and flood warning.

And, as always, when water damage impacts your home --we are #HeretoHelp! 

How to Prevent Bursting Pipes: Helpful Hints!

1/5/2018 (Permalink)

Water Damage How to Prevent Bursting Pipes: Helpful Hints! Water damages are going to happen, but following these tips lessen the chance!

Whether you’re in London, Somerset, Science Hill, or Corbin –bursting pipes come hand-in-hand with this bitterly cold weather. It’s never fun to come home to water damage steadily climbing the walls of your home. No one ever wants structure issues, but especially during these cold months. We’re here to help and bring you tips on how to prevent those bursting pipes and potentially save you a ton in damages.

Follow these tips:

  1. Wrap Outside Faucets!
  2. Caulk around pipes where they enter the house.
  3. Disconnect garden hoses.
  4. Drain in-ground sprinklers (check a manufacturer’s guide to this)

We hope you don’t need us, but if you do –don’t hesitate to call us at (606) 877-2160. We are here to make your winter weather damage “Like it never even happened.”

Commercial Priority Response: Why SERVPRO is leading the industry!

12/14/2017 (Permalink)

Water Damage Commercial Priority Response: Why SERVPRO is leading the industry! Our Commercial Marketing Representative showcasing one of our large loss trailers.

For commercial properties, down time, because of a fire, water, or other type of loss, can put a real strain on operations. That’s why SERVPRO® of Pulaski and Laurel Counties are members of a National Team of Priority Responders with an extensive support network. This network allows us to call on a large labor base and expands our ability and resources to service the restoration needs of our valued commercial clients. We proudly serve locally, but extend our reach as do others to help your local SERVPRO during a time of large loss.

With years of experience, it’s no wonder SERVPRO is known nationally as a commercial restoration leader. Whether it be: property management, healthcare, education, or hospitality --you can count on us as your service for commercial fire and water restoration.

SERVPRO Gives Back to Local Food Pantry in Somerset, KY.

11/22/2017 (Permalink)

Community SERVPRO Gives Back to Local Food Pantry in Somerset, KY. Our marketing team at the Food Pantry in Somerset, KY helping out for the day!

Our marketing team helped out at God's Food Pantry in Somerset last week in honor of the holiday season approaching! We were humbled to work in such a giving community and with an amazing organization that helps so many people on a daily basis! Our team helped pack lunches and helped tons of families.

Since 1978, God’s Food Pantry in Somerset, Kentucky has been helping to provide food for the hungry in our community. In 2012, the Pantry served over 16,000 people with the number growing each year.

Although, SERVPRO is a fire and water restoration company, we love helping out in the community and our customers.

SERVPRO® of Pulaski and Laurel Counties is here to help their local communities of Somerset, Eubank, London, Science Hill, and Corbin.

What to do When You’re NOT Thankful for Those Thanksgiving Flames

11/10/2017 (Permalink)

Fire Damage What to do When You’re NOT Thankful for Those Thanksgiving Flames When you have fire, soot, or smoke damage --call us today!

SERVPRO® of Pulaski and Laurel Counties wants you to stay safe this holiday season. We know the day gets busy, while cooking for usually a high number of people, but it’s important to remember safety tips. Keep these tips in mind when cooking on Thanksgiving during the hustle and bustle of family visiting, children, and pets:

  • Don't wear loose-fitting clothing around open flames.
  • Don't leave your food unattended on the stove or in the oven.
  • If deep-frying turkey, do it outside.
  • Never put water on a grease fire.
  • Store fire extinguishers in plain sight and near an exit - not under the sink.

Follow these tips, and we wish you and your family a safe and Happy Thanksgiving! We hope you don’t need us, but if you do: call SERVPRO® of Pulaski and Laurel Counties today. We’ll make your fire, smoke, or soot damage “Like it never even happened.”

SERVPRO Spooks It Forward

11/10/2017 (Permalink)

Community SERVPRO Spooks It Forward Our winner Chad Smallwood State Farm!

Pumpkins, pumpkins, and more pumpkins. We had a huge turnout for this year’s SERVPRO Spooks It Forward county wide pumpkin decorating contest.

This year, SERVPRO® of Pulaski and Laurel Counties hosted another successful pumpkin decorating contest. From insurance offices, to realtors, to city officials: our pumpkin contest raised a lot of money and awareness for local charities in the community. The winner this year was from Chad Smallwood’s State Farm Office. Their pumpkin got over 300 Facebook likes surpassing the competition. SERVPRO® of Pulaski and Laurel Counties donated $200 to the Pulaski County Animal Shelter in honor of the winning office! The winners also got a Thanksgiving style lunch for their office. Thank you to everyone who participated, and we can’t wait to see all the pumpkins next year!

Celebrating the Bluegrass State: We love Kentucky, y’all!

10/17/2017 (Permalink)

Community Celebrating the Bluegrass State: We love Kentucky, y’all!  A photo combining all aspects of Kentucky that are rooted in the Bluegrass!

According to the National Calendars List of National Celebration days, Thursday October 19th is Kentucky Day! SERVPRO® of Pulaski and Laurel Counties has been serving their Kentucky community since 2005. Between cheering on the Wildcats, experiencing the bourbon trails to Keeneland, and sipping on Ale-8: we love Kentucky, y’all.

We love this great bluegrass state; although, we also realize the infamous Kentucky weather patterns can cause major concern for homeowners. With the winter season settling in for our fellow Kentuckians, we want to remind the residents of Somerset, Corbin, London, and Burnside that we are here to help with fire, water, mold, and storm clean-up. Call us today at (606) 877-2160. Let SERVPRO® of Pulaski and Laurel Counties make that Kentucky weather mess “Like it never even happened.”

SERVPRO has come full circle –the grocery store effect.

10/3/2017 (Permalink)

Commercial SERVPRO has come full circle –the grocery store effect. A look at our Commercial fire damage at the Kroger in Somerset, Kentucky. We cleaned and removed smoke and soot damaged items and areas.

On a recent trip to Birmingham, our marketing team got to meet with Stan Richardson. Stan spoke of SERVPRO’s first ever commercial job. A grocery store in their previous placement in Alabama had caught fire and needed remediation fast. Stan and the SERVPRO team had never done commercial work before so it was a completely new experience. Stan got a team together, and they cleaned the fire up within ten days of the initial first notice of loss.

Now, fast forward more than twenty years later, and SERVPRO completes some of the biggest commercial jobs in the restoration field. We travel far and wide sometimes for commercial work, but we are most proud when we can help our local communities. SERVPRO® of Pulaski and Laurel Counties partnered with another local SERVPRO and completed a fire job in Somerset, Kentucky recently. And, what are the odds, it was a grocery store. SERVPRO has come a long way from the first commercial job, but the motto has always been the same. Whether it’s Somerset, London, or even Birmingham, Alabama; we are here to make your disasters “Like it never even happened.”  

Summer went by in a flash, before you can blink Thanksgiving will be knocking on your door!

10/3/2017 (Permalink)

Fire Damage Summer went by in a flash, before you can blink Thanksgiving will be knocking on your door! SERVPRO® of Pulaski and Laurel Counties wants to keep your family safe this Thanksgiving. Look out for more tips on how to prevent fire damage!

Thanksgiving is a time for giving, but also a time to stay safe. With the turkey roasting, children laughing, and family members gathered close: SERVPRO and the American Red Cross are here to keep your family safe! Here are some cooking safety tips for your Thanksgiving holiday:

  • keeps fire alarm batteries up to date
  • keep potholders and containers at least three feet from heat sources
  • avoid loose clothing and long sleeves while cooking

We hope you don’t have to call us, but if you do, remember SERVPRO cleans fire, smoke, and soot damages. We even have special equipment to clean your soft contents that are impacted by fire damages. Residents of London, Somerset, and Corbin SERVPRO is here to help with your restoration needs!

SERVPRO’s highly trained team of helping heroes! (Say that five times fast.)

10/3/2017 (Permalink)

SERVPRO is not just any restoration company. We pride ourselves on bringing our customers the best possible service. We start by training our team to be the heroes you need during your time of a disaster and emergencies. Our team of technicians are not the only ones trained to help, our marketing team is trained on the same material to bring you the best customer experience.

At the marketing team’s quarterly meeting in London our Marketing Reps were trained on respirator safety. The Marketing Reps complete on the job training, because they too help out with mold damage restoration when the situation arises. Marketing Reps Amber and April had to complete a fit test (the same tests all our technicians do as well). SERVPRO always want their team to stay safe. If the team is safe, they can bring you even better service.

Mold damage is common after flooding, storm, and other damages that occur in your home. Our Marketing Reps and hero technicians are here to help make your mold damage “Like it never even happened.”

Soft contents are our niche!

10/3/2017 (Permalink)

Fire Damage Soft contents are our niche! These shoes were exposed to fire, smoke, and soot damage. Our Esporta can make your contents cleaning damages "Like it never even happened."

Have you ever wondered what happens when your beloved items have fire, smoke, or soot damage? Who do you call? How can you trust them with your child’s favorite stuffed toy, or the upholstery on a pillow your grandmother made for you?

The answer: SERVPRO’s Esporta system. The Esporta (housed in our Pulaski and Laurel Counties site) is a soft contents revolution. We take damaged goods and make them “Like it never even happened.” The Production Manager of our soft contents department, Kenny Davis, has been in the restoration industry for over twenty years. He handles your items as he would his own. He trains his team rigorously on the Esporta, and he has even trained other SERVPRO teams from all over the U.S.

Don’t trust just anyone with your most prized possessions. Trust Kenny and the SERVPRO team! We are here to help!  Call us today at (606) 877-2160.

See the video for more information on our soft contents system.

Storm damage –from Kentucky to Texas to Georgia and back again!

10/3/2017 (Permalink)

Storm Damage Storm damage –from Kentucky to Texas to Georgia and back again! One of our Crew Chiefs and Marketing Reps in Georgia helping make the storm damage "Like it never even happened."

When you think storm damage, your mind immediately goes to torn roofs, downed power lines, and trees littering across street corners. SERVPRO sees a whole other side. Flooding occurs more often in storm damages than almost any other type of debris. When our teams were in Texas and Georgia they cleaned up category 1, 2, and 3 storm flood waters. Here are the differences between the three types of water damage:

  • Category 1- water that does not pose much of a threat to humans and classified as "Clean Water.” Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.
  • Category 2- water that contains a significant amount of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to, known as "grey water.” Examples are toilet bowls with urine (no feces), sump pump failures and water discharge from dishwashers or washing machines.
  • Category 3- Known as "black water" and is extremely unsanitary. This category includes water from sewage, seawater, rising water from rivers or streams, ground surface water or standing water

Call SERVPRO today, so we can make your water, flood, or storm damage “Like it never even happened.”

The most wonderful time of the year is coming, but so is the Mold.

9/1/2017 (Permalink)

Mold Remediation The most wonderful time of the year is coming, but so is the Mold. Mold damage can form in the most unlikely places. SERVPRO is here to help with your mold remediation needs!

Residents of Pulaski and Laurel Counties: it’s that time of year again for fall and winter weather. SERVPRO® of Pulaski and Laurel Counties want you to be prepared. The summer has brought us damp weather conditions. These little summer showers can cause big mold problems once fall rolls around. The wind flow picks up in the fall and with that brings all kinds of mold. SERVPRO wants you to be prepared. The best way is to keep track of water damage in your home, pay close attention to that familiar musty smell, and make sure to look out for the those green, orange, brown, or black spots that pop up.

If mold hits your home this fall, call SERVPRO® of Pulaski and Laurel Counties at (606) 877-2160. We’ll make your mold problem “Like it never even happened.”

From the Bluegrass to Birmingham –the Pulaski and Laurel Counties girls headed South!

8/29/2017 (Permalink)

On August 28th, one of our owners –Julie Roberts, and part of our marketing team --Ashley Kovaleski and Kelsey White went to SERVPRO of Birmingham, Alabama. The girls traveled over seven hours to reach one of the most historic SERVPRO’s in the U.S.

SERVPRO® of Birmingham began 33 years ago with nothing more than a green clean dream!  David Wilson and his team started their SERVPRO from the ground up in Tallahassee, and are still serving Alabama today! While the girls were at SERVPRO® of Birmingham, they trained with some of the top professionals in their field.

While at SERVPRO® of Birmingham, they even got to meet the first SERVPRO Marketing Representative, Stan Richardson, who started with this team from the beginning. He told them about his first commercial job, and how it changed the industry as we know it. A local grocery store had caught fire and while they had never done a commercial property before they took the opportunity to help in their community. They got the job completed in ten days, and thus began the commercial side of SERVPRO.

The SERVPRO experience is unique to say the least, but being around a group of professionals who have the same passion about helping others through disaster is one that cannot be replicated. No matter what state you’re in, SERVPRO strives to make your disasters “Like it never even happened.”

Storm Watch 2017—Dorothy and Toto report for duty!

8/29/2017 (Permalink)

SERVPRO® of Pulaski and Laurel Counties work 24/7 to make sure the local community is taken care of during a disaster. But, what happens when another community is in need and their local SERVPRO is overrun with so many calls they cannot possible take them all? SERVPRO’s from all over the U.S. step in to help!

 During their recent trip to Birmingham the Pulaski and Laurel Counties SERVPRO team got to be in attendance when a Kansas City flood occurred. The Storm Team, run by Eric Greene, were ready and prepared to take care of Kansas City. They dispatched SERVPRO’s from all over to send their Storm Crews to the flood damaged areas.

Our motto is, and always will be, Here to Help! No matter the distance our Storm Team will travel to make your disaster “Like it never even happened.”

Residents of Pulaski and Laurel Counties: You Wake Up in Water –What do you do next? 

8/29/2017 (Permalink)

A homeowner or business owner’s worst nightmare is waking up or walking into standing water. It’s a sure-fire way to ruin even the best of days. SERVPRO is here to help when water or flood damage occurs. We get there as quickly as we can, but until we arrive here are some steps you can take to make things go smoother:

  • Identify the source and stop the leaking or flooding.
  • Turn off the water source, if the leaking or flooding is coming from a burst pipe or water main.
  • Try to stop anymore leaking or flooding through roof’s or windows.
  • Move wet items to dry places.
  • Document the damage the best way you can and take photographs.

We hope this doesn’t happen to your home or business, but if it does, call us today at (606) 877-2160. We’ll make the disaster “Like it never even happened.”

How do I clean up a flooded basement?

8/29/2017 (Permalink)

One of the most common areas that flood in our homes are our basements. The water seeps in from different places and can ruin many beloved items. Typically, garages are near basements and can run into the same treatment. Water damage requires a professional to make sure you steer clear of possible mold damage. Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been effected.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpeting.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

SERVPRO is ready for any size disaster. If your basement floods, call us at (606) 877-2160.

Mold—The Warning Signs: Residents of Pulaski and Laurel Counties --What Should You Look For in your home or business?

8/18/2017 (Permalink)

Mold Remediation Mold—The Warning Signs: Residents of Pulaski and Laurel Counties --What Should You Look For in your home or business? Mold can come in all shapes and sizes. Residents of Pulaski and Laurel Counties, call us today for your mold remediation services!

There are over 100,000 forms of fungi that can turn into mold. Mold in excessive amounts may cause health issues or worse. When water gets into a part of your home or business, getting the water out before mold sets up is ideal. Here are the warning signs to look for if water has not been removed before the mold begins to grow:

-visible mold growth

-a strong or musty odor

-mold problems in the past

If anyone in the area of Pulaski and Laurel Counties is interested in us hosting a class on mold with one of your associations, call us today!

If you or someone you know has water damage that you suspect has turned into mold, give us a call at (606) 877-2160.

Floods: Before, During, and After –be prepared!

8/11/2017 (Permalink)

Water Damage Floods: Before, During, and After –be prepared! SERVPRO® of Pulaski and Laurel Counties are Here to Help with your water damage --if a flood should hit the Central Kentucky area!

Flooding can happen anywhere at any time. Residents of Pulaski and Laurel Counties --the best way to be prepared for a flood is to know the warning terms:

  • Flash Flood- means flooding is possible.
  • Flash Flood Watch-flash flooding is possible.
  • Flood Warning- flooding is occurring or will occur soon.
  • Flash Flood Warning- a flash flood is occurring; seek high ground immediately.

Our friends at FEMA (Federal Emergency Management Agency) have brought you tips on how to prepare for a flood or flooding in your area.

Before the Flood: Have a professional elevate the furnace, water heater, and electric panel.

During the Flood: Disconnect appliances, don’t walk through electrical equipment, and turn off the main switches on utilities.

After the Flood: Listen to the news to find out if water is safe to drink again, avoid standing water (as it can carry disease), and only return home when authorities have deemed it safe.

If flood damages hit your area, call SERVPRO® of Pulaski and Laurel Counties! We are Here to Help!

It’s a bird, it’s a plane… no, It’s a newsletter!

8/1/2017 (Permalink)

Community It’s a bird, it’s a plane… no, It’s a newsletter! Join our newsletter now!

SERVPRO® of Pulaski and Laurel Counties is bringing you the SERVPRO newsletter straight from the infamous Green Machine. We will be sending it out each Quarter, and it will be filled with all kinds of information that you won’t want to miss!

The Green Machine has been spotted all over our territories, and now, he’s bringing you a SERVPRO newsletter: he’ll include cleaning tips, industry information, blog postings, social media insights, and much more.

The cleaning tips section will include the industries best kept secrets on cleaning, household tips and tricks, and more.

The blog section will include our SERVPRO blogs written by trusted members of the SERVPRO team.

The social media insights will give you the inside scoop on contests, upcoming posts, and videos.

We’ve got plenty to add to our newsletter, but if there’s something you would like to see on a future edition, let us know by emailing us at kwhite@SERVPROofmrgl.com.

The Green Machine hopes to see you subscribed!

Sign up now!

There’s clean and then there’s SERVPRO Clean!

7/21/2017 (Permalink)

Cleaning There’s clean and then there’s SERVPRO Clean! For carpet cleaning, deodorization, and more: call SERVPRO today!

Summer is the time for vacation, pool days, and spending time with your family. There’s one thing no one wants to be stuck inside doing on these glorious summer days: cleaning. Did you know that SERVPRO is not only a premier specialist in fire, water, and mold cleanup – but has a variety of carpet cleaning services available. We have crew with the top training and state-of-the-art professional equipment that does a top job. SERVPRO offers different carpet care options depending on the soil level of your carpet, so there’s an option for everyone. We know stains, and we will take time to explain:

  • soil protection benefits
  • the increase of good indoor air quality with a clean carpet
  • the positive effects of frequent vacuuming on your carpet’s appearance

Another aspect to keep in mind is if you’re selling or buying a home. Real estate agents call SERVPRO to handle:

  • air duct cleanings
  • carpet and upholstery, drapes, and blinds
  • odor identification
  • deodorization

Residents and real estate agents of Pulaski and Laurel Counties don’t let your house or business go without a SERVPRO clean treatment!

Commercial business owners of Pulaski and Laurel Counties: Need an HVAC cleaning? SERVPRO is Here to Help!

6/30/2017 (Permalink)

Commercial Commercial business owners of Pulaski and Laurel Counties: Need an HVAC cleaning? SERVPRO is Here to Help! Get your commercial ducts cleaned today!

Sometimes we only think of HVAC cleanings for our own home. We want to keep our family happy and healthy. So, why not extend the same services to our customers. Dirty ducts can circulate mold, odor, and other contaminants throughout the building. All businesses should have their HVAC scoped to see if it needs cleaning from a professional. SERVPRO® of Pulaski and Laurel Counties is Here to Help! The SERVPRO difference can help with many dirty duct problems including: reducing potential mold growth, helping restore energy efficiency, and eliminate odors. Those are only a few differences a clean duct can make, call SERVPRO® of Pulaski and Laurel Counties at (606) 877-2160 to see the difference for yourself!

We want the best possible service for our customers and calling SERVPRO to clean your ducts is a great place to start!

Having the right equipment during a fire can save your home –and your life!

6/22/2017 (Permalink)

Fire Damage Having the right equipment during a fire can save your home –and your life! Follow P.A.S.S. to make sure your fire extinguisher is working properly to protect your family from fires and fire damage.

Fires and fire damage are common tragedies among homeowners. But, there are ways to lessen the damage. SERVPRO® of Pulaski and Laurel Counties is Here to Help so fires don’t ruin your summer. One is having a proper fire extinguisher --especially, during grilling season. Make sure you follow these rules from our friends at the American Red Cross when it comes to having a good extinguisher:

-Always have more than one working extinguisher in your home.
-Install extinguishers high on the wall and away from any heat sources.
-If an extinguisher doesn’t work on a fire immediately, drop it and get out. Most portable extinguishers empty in 8 seconds.
-Make sure the gauge on your extinguisher is properly charged.
-Once you have the right fire extinguisher, always remember PASS:

P- Pull the pin and hold the extinguisher with the nozzle pointing away from you.

A- Aim low. Point the extinguisher at the base of the fire.
S- Squeeze the lever slowly and evenly

S- Sweep the nozzle from side to side.

We hope these tips keep fires and fire damage from your homes. But, if you have fire damage and need SERVPRO, we are always Here to Help. Call SERVPRO® of Pulaski and Laurel Counties at (606) 877-2160.

Once the sirens have silenced, do you need a hero ready service for your storm damage?

6/22/2017 (Permalink)

Storm Damage Once the sirens have silenced, do you need a hero ready service for your storm damage? We are ready for any storm damage needs!

There’s a scary feeling that hits when you hear your local sirens going off, and you realize the storms are headed your way. You take the necessary precautions, but sometimes the eye of the storm has a mind of it’s own. When the clouds have cleared and you have a mess on your hands, call us at SERVPRO® of Pulaski and Laurel Counties! We understand that storm damage can be overwhelming and seem impossible, but our crew of professionally trained individuals are always ready! Our 1-4-8 rule will get us to you even sooner. Within: 

  • One hour from a notice of loss, we will have a SERVPRO professional contact you.
  • Four hours of loss a SERVPRO professional will be on site to start mitigation, if necessary.
  • Eight business hours after a loss, we will have a verbal briefing of the scope communicated to you.

SERVPRO is here to help when the storm damages your home. As always, we will make it “Like it never even happened.”

Pulaski and Laurel County Residents: Is the “Mold Monster” trying to take over your home or business?

6/16/2017 (Permalink)

Mold Remediation Pulaski and Laurel County Residents: Is the “Mold Monster” trying to take over your home or business? Don't let the "Mold Monster" come after your home!

Everyone dreads when they look in their basement, under the kitchen sink, or around wet boxes in the garage and see that yellow, green, black, or orange substance. The sinking feeling hits – “I’ve got a mold problem.” While not all mold is bad, some mold can cause health concerns for many people. Any kind of water flooding in your home or business can cause mold to grow --anything from water leaks to varying humidity. The best way to get ahead of the “Mold Monster” is to take precautions. Here are some different signs that your home or business is being over-run by the “Mold Monster” himself:

  • You can visibly see the mold
  • Musty odor –indicates mold is present
  • Any type of moisture problems that may have caused mold growth
  • Excessive humidity

If you think you have a mold problem, and the “Mold Monster” has taken up residence in your home or business, please call SERVPRO® of Pulaski and Laurel Counties at (606) 877-2160. We are always Here to Help!

It’s not time to change the clocks back, but it is time to change your smoke alarms!

6/16/2017 (Permalink)

Fire Damage It’s not time to change the clocks back, but it is time to change your smoke alarms! It's always that time of the year to check your smoke alarms!

Smoke alarms can improve the safety of your home a significant amount when it comes to fires. A fire can happen at any time, and you will want to make sure you and your family are safe. Here are a few tips from the American Red Cross on how to update your smoke alarms to keep your family and home safe before a fire ignites: 

  • Have a smoke alarm on every level of your home and in every bedroom.
  • Keep smoke alarms away from windows, doors, walls, or ducts that can stop your alarms from working properly.
  • Check your smoke alarm monthly.
  • Replace smoke alarm batteries every year, or more if needed.

Keeping your family safe is the main priority to having a properly working smoke alarm; but fires can also cause hundreds, if not thousands, of dollars’ worth of damage every year. There is soot, smoke, and even water damage when it comes to a bad fire. The faster you know there is a fire, the faster you can get it put out. Visit: www.redcross.org to learn more tips on how to keep your home safe in case of a fire.

Whether it’s Mold remediation or Golf --SERVPRO is ready!

5/26/2017 (Permalink)

Mold Remediation Whether it’s Mold remediation or Golf --SERVPRO is ready! Marketing Rep Chanel Music getting ready for a day of fun in the sun with the SEK Golf.

Marketing Rep Chanel Music and Marketing Coordinator Kelsey White traveled up the mountain to the South-Eastern Kentucky Chamber of Commerce Golf Scramble last week to represent SERVPRO. They met with many city council members along with business owners throughout the day. The day was fun and hot, but they did have time to talk all things mold. The participants expressed their concern for mold damage in their area. Because they know, when water damage sits for too long, mold begins to take hold. The mold spores rapidly reproduce when moisture is present. For residents that can be dangerous, and for business owners, it can cause legal issues. Mold litigation is becoming a reoccurring case in the legal systems. Commercial property or personal property should be well-taken care of in case of water damage where mold can grow. One of the most common questions we receive is: Do we test for mold? The short answer is, no; however, we do refer industrial hygienists who can test for mold.

Here’s what to do if you find mold:

  • Stay out of affected area.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO® of Pulaski and Laurel Counties for remediation services.

What not to do if you find mold:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on mold.

Here in the bluegrass state we have weather patterns that can go all over the place. Business owners, homeowners, and city officials must be prepared. When the weather acts up, SERVPRO is ready to act fast! 

Summer Fun or Summer Storms? Either Way SERVPRO® is HERE TO HELP!

5/24/2017 (Permalink)

Storm Damage Summer Fun or Summer Storms?  Either Way SERVPRO® is HERE TO HELP! Marketing Manager Ashley Kovaleski and Marketing Rep Morgan Blount had a great day at the golf scramble telling everyone about SERVPRO.

Last week, our franchise had the opportunity to participate in the Madison County Home Builders Associations Annual Golf Scramble at The Battlefield Golf Club in Richmond, Kentucky.  Many local builders and business professionals from the Richmond and Berea area, as well as across Central Kentucky, came out to support the event. 

Marketing Manager Ashley Kovaleski and Marketing Representative Morgan Blount were able to discuss the benefits of restoration work for the building industry.  As many are aware, warm weather is headed our way.  With the increasing temperatures, we also stand the risk of some severe storms. 

Luckily for our builders and other customers SERVPRO® is your go to for storm damages to your home of business.  Property board-ups, water extraction and drying, and soot cleanup are no match for our team of experts!  Our highly-trained storm damage specialists and our access to the resources and personnel of 1,700 Franchises makes us ready for any size disaster!

Here to Help EDUCATE!

5/23/2017 (Permalink)

Recently, one of our Franchise owners, Mike Parsons, and Marketing Manager Ashley Kovaleski had the opportunity to attend a Continuing Education Certification Class in Elizabethtown, KY.  Mike and Ashley have a goal of becoming certified to teach continuing education (CE) courses to area insurance professional who are required to receive 24 credits bi-annually. 

CE classes are critical to our insurance customers, and we are thrilled to have the opportunity to work toward this certification.  Some classes that are IICRC approved include Restoring Contaminated Buildings & Mitigation Awareness and Response Seminar, Mitigation Awareness and Response Seminar & Understanding Mold in the Restoration Industry, and Fire Damage Restoration just to name a few.

We hope to have the ability to offer several classes that will benefit both residential and commercial customers in the near future!  Stay tuned for updates. If you would like more information about our Continuing Education course offerings, please send us an email at marketing@SERVPROofpulaskilaurel.com

 

Local SERVPRO® Employees Go the Extra Mile for Your Water Restoration Needs

5/18/2017 (Permalink)

Water Damage Local SERVPRO®  Employees Go the Extra Mile for Your Water Restoration Needs SERVPRO® professional Daniel Thompson discussing water restoration.

Recently, 5 of your trusted local SERVPRO® employees attended the IICRC Water Damage Restoration Technician Course (WRT) in Bowling Green, KY.  The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit organization that develops a variety of certifications geared toward restoration services.  Their goal is to ensure that consumers are getting quality service from technicians who understand the importance of a quick response and immediate remediation of their water damage. 

Technicians Billy Wilson and Ronnie Henson of London, technician David Patrick of Prestonsburg, Crew Chief Madeline BenDavid of Berea, and Marketing Manager Ashley Kovaleski of Richmond were all in attendance for the class.  They were all able to freshen up their skills and build upon their varying levels of expertise.  Topics covered included safety, psychrometry, drying theory, equipment and supplies, emergency services, on-going inspections and drying services, restoration services, drying difficult situations, and specialized drying processes. 

All 5 employees were able to test for certification and are eagerly awaiting their results.  With the WRT course under their belts they are all trained and ready to assist you with any of your water restoration needs!

Bringing in May the SERVPRO Way

5/12/2017 (Permalink)

Biohazard Bringing in May the SERVPRO Way Marketing Manager Ashley Kovaleski with Marketing Reps April Goodin and Chanel Music touring the facility where the CE Classes were held.

To bring in May in true SERVPRO fashion, SERVPRO® of Pulaski and Laurel Counties were delighted to host a CE Class with three different courses. Our agents and adjusters came from many different areas to join in on the learning fun! The classes offered included: Ethics, Bio-hazards, and Mitigation Awareness. The Ethics course covered a variety of subtopics like honesty and reliability. The Bio-hazards class was enjoyed by all; this class went in-depth on the different situations one may encounter dealing with commercial or residential property. The class got to view pictures and slides with information on the different bio-hazards SERVPRO can clean. The Mitigation Awareness course covered all the ways in which Mitigation strives to always be the true hero of the day! And, how SERVPRO restores, not replaces, household items and furniture that suffer water damage. We look forward to more CE Classes in the future!

Minimizing Business Interruption with SERVPRO

5/5/2017 (Permalink)

One of the biggest challenges a business faces when dealing with an unfortunate structural damage issue is business interruption.  How does the office continuing operating?  What happens to inventory on-hand and supply orders?  Is the business able to continue servicing customers?  These concerns are stressful not only for owners and executives, but also the employees counting on their jobs.  At SERVPRO® of Pulaski and Laurel Counties it is our primary focus to minimize or eliminate business interruption issues so that our clients are able to continue their normal business functions for their clients and staff.  Beside cleaning or drying services, SERVPRO® of Pulaski and Laurel Counties is able to assist with furniture and equipment relocation, computer and machinery restoration, document restoration and long term storage if needed.  When damage affects your business, trust your local SERVPRO® of Pulaski and Laurel Counties to keep your operations running and to make your loss “Like it never even happened.”

No Building is “Too Big” for SERVPRO® of Pulaski and Laurel Counties

5/5/2017 (Permalink)

Don’t let the orange house logo fool you – the professionals at SERVPRO® of Pulaski and Laurel Counties have the experience and capability to handle projects of all sizes including commercial buildings.  From factories and warehouse, to school buildings and hospitals, our team has the equipment, knowledge and understanding to handle any size commercial project.  Our commercial clients trust us because we understand their business operation needs.  Our training gives us the knowledge to handle any situation from water damage to smoke damage to content restoration and relocation. SERVPRO® of Pulaski and Laurel Counties is able to assess the situation, quickly develop a plan of action, and work with all key parties in executing and communicating during each phase of the project.  Available to work 24 hours a day, 7 days of week – we provide a valuable resource to facilities of all sizes during a time of need.  Call us today at 606- 877-2160 for any of your commercial needs or to schedule a meeting to discuss. 

Experienced Contents Restoration Services

5/5/2017 (Permalink)

Often times when we think of fire damage, the images that first come to mind are of burning roofs, buildings, or the remnants of a house left behind.  But what about the contents inside?  Those sentimental items passed down from generation to generation or even the everyday items in our homes we take for granted.  At SERVPRO® of Pulaski and Laurel Counties, contents restoration is something we pride ourselves on.  We are able to provide inventory services, packing services, temporary storage in a climate controlled building with insurance coverage, as well as cleaning and deodorizing. SERVPRO® of Pulaski and Laurel Counties is also able to provide in-house laundry and soft contents restoration.  If you need an item while it’s in storage, no problem!  Stop by our facility any time and allow us to prepare those items for you.  We are able to work with our clients to restore wood items, electronics, appliances, art, documents and books and can even assist with saving old home videos.  If you are affected by fire or soot, call us at SERVPRO® of Pulaski and Laurel Counties for all of your content needs.

Smoke Odor Elimination – No Problem!

5/5/2017 (Permalink)

Often time the first question SERVPRO gets on a fire or smoke loss is – can you ever get this odor out? Yes we can!  The highly trained staff at SERVPRO® of Pulaski and Laurel Counties have many tools and techniques at their disposal.  While the first step to any odor elimination process is to remove the source, the smoke odor may linger much longer after that step is completed.  Whether it’s from a fire damage, burnt items in the kitchen or even just years of cigarette smoke – eliminating that odor is one of our specialties!  We have experience in odor elimination in rental units, vehicles, RVs, businesses, commercial buildings and of course with any fire or smoke damage.  Let the odor elimination experts at SERVPRO® of Pulaski and Laurel Counties help you today with any smoke odor issues you may be facing.

Crawlspace Mold Issues

5/5/2017 (Permalink)

A major challenge to any home or commercial building is keeping the crawlspace free of excessive moisture.  With exposed dirt, drainage issues, or natural water sources often present, keeping a crawlspace free of the conditions that are ripe for mold growth are often very difficult.  At SERVPRO® of Pulaski and Laurel Counties we have the tools and training to remediate any mold situation that may be affecting your property.  Working with owners of all different property types along with Indoor Environmental Professionals, we look for ways to eliminate water intrusions, provide drying and cleaning up services, and repair any items such as insulation or moisture barriers to make sure the crawlspace mold issue is properly remediated.  Not sure if you have mold or a crawlspace issue?  Call SERVPRO® of Pulaski and Laurel Counties today to schedule a consultation.  Let our mold remediation experts help keep your crawlspace free of mold!

When Lightning Strikes!

5/5/2017 (Permalink)

Storm season in Kentucky! We all know the familiar sight of storm clouds rolling in from the distance.  Wind, rain, thunder…and lightening.  What happens when lightning strikes your home or business?  At SERVPRO® of Pulaski and Laurel Counties we have the experience and training to deal with the aftermath of lightning strikes.  From the deodorization process, to the structural repair process down to any cleaning needs from potential interior soot, we are ready and able to assist at any time.  Often times a lightning strike leads to the need for emergency board up or roof tarps.  We can handle that as well!  Call us with any lightening or storm damage needs and let us assist you during the entire process. SERVPRO® of Pulaski and Laurel Counties is available 24 hours 7 days a week and will be ready to help you no matter when a storm or lightning strike may occur. 

SERVPRO® of Pulaski and Laurel Counties - A Proud National Storm Response Team Member

5/5/2017 (Permalink)

Hurricanes, flood events, wildfires – we’ve all seen them on the news and have all done our part at some point through charities like the Red Cross or through personal support of others to assist during these devastating times. SERVPRO® of Pulaski and Laurel Counties has been a proud member of the SERVPRO National Storm Response Team since 2008.  Since that time, our team has worked in 25 states in over 50 natural disaster events to help our neighbors during their times of need.  Our staff is ready at a moment’s notice to assist those in need whether they be next door or across the country.  We have an expanded inventory of equipment and tools on hand at all times in order to respond to any storm need that may arise.  If you or someone you know is affected by a storm event, call us at SERVPRO® of Pulaski and Laurel Counties and let our storm response team help them and their community get back to normal.   

 

Spring Time – Broken Pipe Time!

5/5/2017 (Permalink)

Warmer weather is finally here!  After a long winter of not being able to do yard work, gardening or working on that lawn you are so proud of – it is finally time to turn on that water spigot outside and get to work!  Unfortunately, that water spigot has a surprise in store for you.  Many times, these outside sources of water freeze during the winter time unbeknownst to anyone.  Only when someone finally turns on the water for the first time does the damaged pipe reveal itself. SERVPRO® of Pulaski and Laurel Counties handles many of these calls each spring.  Someone comes in from a good day of work in the yard to find a flooded house or flooded basement from that water pipe they just had on.  Let the water damage experts at SERVPRO® of Pulaski and Laurel Counties take care of any of your water damage needs.  Enjoy the spring time and call SERVPRO if you need us! 

SAHMA Kentucky Conference Attendance Exceeds 500

5/4/2017 (Permalink)

Biohazard SAHMA Kentucky Conference Attendance Exceeds 500 Marketing Reps April Goodin & Morgan Blount are pictured discussing restoration services at the SERVPRO booth at the SAHMA Kentucky Annual Conference

This year SERVPRO® of Pulaski and Laurel Counties had the pleasure of attending the Southeastern Affordable Housing Management Association (SAHMA) Kentucky Conference in Louisville, IT. The SAHMA organization is comprised of owners and managers of affordable, multifamily housing in the Southeast. With a mission to inform and educate, the conference attendees had the opportunity to discuss a variety of topics important to the housing industry.  

At the vendor show our marketing team had the opportunity to speak with a few hundred Kentucky property managers about restoration services.  One of the key services discussed extensively was our biohazard cleanup.  SERVPRO® of Pulaski and Laurel Counties covers a broad scope of biohazard cleanings including sewage backups, crime scene residues, suicide/death accidents, homicide cleanups, hoarding scenes, animal waste/remains, chemical spills, and meth lab cleanup.  While most of these can be unpleasant scenarios to deal with, we are here to make the cleanup easier and downtime less for our commercial and residential customers.

SERVPRO Attends Kentucky Housing Authority Annual Maintenance Conference

5/4/2017 (Permalink)

Commercial SERVPRO Attends Kentucky Housing Authority Annual Maintenance Conference Marketing Manager Ashley Kovaleski and Marketing Rep April Goodin are pictured with 3 gentlemen from the Somerset Housing Authority

This year, members of our sales team from London, Richmond, and Prestonsburg were pleased to be able to attend the Kentucky Housing Authority’s Annual Maintenance Conference which was held April 10th through April 13th in Bowling Green, KY.   Topics this year included HVAC and EPA Certification, Repair and Troubleshoot Gas and Electric Water Heaters, Carbon Monoxide and Fire Safety, Gas and Electric Furnace Repair and Troubleshooting, and Lead Paint Renovation Certification to name a few.  The Kentucky Housing Association (KHA) has been serving Kentucky since 1937 and we are proud to support them as an active restoration vendor.  KHA provides multiple yearly opportunities for its members to gain industry training and knowledge in the field of housing. 


While in attendance, our SERVPRO marketing team had the opportunity to talk with many of Kentucky’s housing maintenance professionals including members of the Richmond Housing Authority, Somerset Housing Authority, and Martin Housing Authority. Topics discussed included biohazard clean-up, meth lab decontamination, fire remediation, dehumidification and water extraction, and mold mitigation and remediation.


When it comes to providing restoration services to housing complexes, SERVPRO® of Pulaski and Laurel Counties is ready for any size disaster!

National Police Week

5/4/2017 (Permalink)

Community National Police Week National Police Week Banner

SERVPRO® of Pulaski and Laurel Counties will be celebrating National Police Week with our hero’s in blue Monday, May 15, 2017 through Sunday, May 21, 2017.  President John F. Kennedy declared May 15th as Peace Officers Memorial Day back in 1962.  Since then, many local, state, and national events have been held to honor the men and women who protect and serve us all.  Locally, we have several activities planned for our offices and there are several ways that you can give back too!

Here are a few ideas to celebrate with us and our nations law enforcement officers:

  1. Thank an officer.  This is easy!  If you see an officer just offer your thanks and support.
  2. Look for and support local police week events in your area. 
  3. Wear blue on May 15th to show your pride and patronage for those lost in the line of duty.

Please join with us during National Police Week as we remember and honor these brave men and women and their many sacrifices.

SERVPRO® Now Offers GREAT Financing Terms for Customers

4/24/2017 (Permalink)

SERVPRO® of Pulaski and Laurel Counties is very happy to announce that we now offer financing solutions for our customers through our new corporate partner, GreenSky Financing. We at SERVPRO® realize that damages to your property, whether it be residential or commercial, never comes at a GOOD time.  Sometimes we are prepared.  Sometimes we aren’t. So while SERVPRO® of Pulaski and Laurel Counties helps make your property damage “Like It Never Even Happened®,” we can also take some of the pressure of financing the job off as well.  Low monthly payments, competitive finance charges, and quick approvals (same day in most cases) allows us to let our customers rest assured that their property is being taken care of, as well as the payment.  Financing terms are available for a variety of services:  from deductibles, non-coverage on insurance claims, or even just a home remodel.  Ask your service representative today how SERVPRO® and GreenSky can help you today!

Spring Time Can Bring Rain Showers and Storms

3/22/2017 (Permalink)

General Spring Time Can Bring Rain Showers and Storms SERVPRO® of Pulaski & Laurel Counties is prepared and ready 24/7 for any storm/water damage you may experience during this time

Spring time in Kentucky is the start of warmer weather and nature blooming back to life.  But, spring time also means that rain showers and storms will be here as well.  SERVPRO® of Pulaski & Laurel Counties is prepared and ready 24/7 for any storm or water damage you may experience during this time. 


Our technicians are extensively trained and are here to help whether you experience roof damage, flooding, or sump pump failure.  If you need emergency water removal, drying equipment or even tarping or board up services, call your local heroes at SERVPRO® of Pulaski & Laurel Counties.


We specialize in both residential and commercial needs; no service call is too little or too large for our team.  Utilizing a company like SERVPRO® of Pulaski & Laurel Counties gives you the peace of mind that you will get a team of knowledgeable technicians, dedicated to customer service and excellence 24 hours a day, 7 days a week.  We are locally based with local employees – our communities are not just places we work, but places we live. 


Your neighborhood SERVPRO® is there for you should you need any assistance this spring!

SERVPRO® of Pulaski & Laurel Counties Making Trauma & Crime Scenes “Like it never even happened.”

2/27/2017 (Permalink)

Biohazard SERVPRO® of Pulaski & Laurel Counties Making Trauma & Crime Scenes “Like it never even happened.” We can make it “Like it never even happened.”

Crime scene cleanup can be a daunting task, which is why SERVPRO® of Pulaski & Laurel Counties has invested in the training, equipment, and products necessary to make any situation “Like it never even happened.” While you probably knew that our technicians need to be in full Personal Protective Equipment (PPE) just like our mold cleanup and remediation, histoplasmosis cleanup, category 3 water damage work, and guano cleanup, did you ever wonder what has to happen to the debris?


Crime scene cleanup specialists are required to dispose of biohazard waste with a certified incineration company. All debris is bagged in specially marked bags and boxes, and contracted through specialty companies that handle biohazard waste. This portion often times represents a very large portion of the overall invoice. Utilizing a company like SERVPRO of Pulaski & Laurel Counties gives you the peace of mind that you will get a team of knowledgeable technicians, dedicated to customer service and excellence 24 hours a day, 7 days a week, and the understanding that all crime scene cleanup is handled according to industry standard, and that all biohazard waste is disposed of properly.


While you already knew that SERVPRO of Pulaski & Laurel Counties is your go to place for all of your fire, water, or mold cleanup and restoration needs, now you can call with confidence should the need for crime scene or biohazard cleanup arises.

SERVPRO® of Pulaski & Laurel Counties Participates In National Wear Red Day & Honors American Heart Month

2/17/2017 (Permalink)

Community SERVPRO® of Pulaski & Laurel Counties Participates In National Wear Red Day & Honors American Heart Month Look at our wonderful employees at SERVPRO® of Pulaski & Laurel Counties wearing their red in honor of a great cause!

SERVPRO® of Pulaski & Laurel Counties proudly participated in National Wear Red Day on Friday, February 3, 2017 in honor of American Heart Month and women’s heart health. This event is hosted by the American Heart Association (AHA). The employees as well as owners came to work dressed in their red to show support.


Heart health is very important to the owners of SERVPRO of Pulaski & Laurel Counties! Not only did the franchise participate in National Wear Red Day, they plan to run a special social media campaign in honor of American Heart Month. For the entire month of February the franchise will be posting information from the American Heart Association that promotes/educates/brings awareness to good heart health on their social media accounts. These posts will include videos, recipes, exercise tips, and information on how to overall be healthy.


You will not want to miss this information! Be sure to follow our social media sites to stay informed! You can click below to be directed to our pages.


Twitter: Click Here


Facebook: Click Here


Google+: Click Here


Join us in the month of February to make YOUR heart healthier. #SERVPROHasHeart #SERVPROCares

SERVPRO® of Pulaski and Laurel Counties Mourns Death of Franchise Founder

1/27/2017 (Permalink)

SERVPRO® of Pulaski & Laurel Counties announced Monday that SERVPRO franchise system founder, Ted Isaacson, passed away on Friday, January 20th.  “Ted was the most inspirational person I’ve ever had the pleasure of spending time with,” said Julie Roberts, Co-Owner of the local franchise, “He could fill a room with his presence, and every time I walked away from talking to him I felt like I needed to go make a to-do list of things I needed to get done!” 

 

Ted and his wife Doris founded the company in 1967 in Sacramento, California after some time in the painting and cleaning industry.  His commitment to the system, helping change people’s lives, and his family, skyrocketed the franchise system to where it is today, with over 1700 franchises across the United States and Canada.  SERVPRO has been ranked #1 in the Restoration Services category by Entrepreneur Magazine continually since 2004, as well as a Top 10 member of their “Overall Franchise Opportunities” since 2010.

 

SERVPRO of Pulaski & Laurel Counties is independently owned and operated by Tony and Julie Roberts and is in London, Kentucky.  The Roberts also own two other SERVPRO franchises located in Berea and Prestonsburg.  Their local offices will be live streaming the funeral on Friday, January 27th at 10:30 AM.  The family is asking in lieu of flowers that donations be made to the Trinity Lutheran Church in Gallatin, TN.

 

SERVPRO is Hiring in our London, Kentucky Office!

9/16/2016 (Permalink)

Community SERVPRO is Hiring in our London, Kentucky Office! Be a HERO! Apply at Servpro today!

We have immediate openings in our London location for Production Technicians, Crew Chiefs, Laundry Technicians, and a Social Media Coordinator.  Please check out the Facebook for SERVPRO of Pulaski and Laurel Counties, our website at www.SERVPROofpulaskilaurel.com or call our office at 606-877-2160.  You must have a clean driving record, background check, and drug test for all positions.

National Preparedness Month Focuses Home and Business Owners on Advance Planning for Disaster Recovery

9/12/2016 (Permalink)

Commercial National Preparedness Month Focuses Home and Business Owners on Advance Planning for Disaster Recovery Check out our Ready Plan website at ready.servpro.com, or call our office to have a Servpro Representative come to your property to help set up a plan

SERVPRO offers property owners no-cost tools for preparing a disaster readiness Plan

London, KY- (Grassroots Newswire) 9-12-16  Each September, the Federal Emergency Management Agency (FEMA) sponsors an awareness eventNational Preparedness Month (http://www.ready.gov/September)to encourage both home and business owners to review and update their emergency preparedness and business and life continuity plans. Julie Roberts, owner of SERVPRO® of Pulaski & Laurel Counties, encourages London, Somerset, and Corbin property owners to take advantage of the information available from FEMA, because advance planning is critical in dealing with and recovering from the unexpected.

“Most home and business owners have taken basic precautions to protect life and property in the event of an emergency like flooding, fire, wind damage, or even malicious attacks,” said Roberts. “In many cases, building codes require clearly marked emergency exits, fire extinguishers, fire and flood drills, and similar preparations. But the missing link for many property owners is a comprehensive emergency plan that provides first responders with the information they need to deal with the emergency quickly and effectively, like the location of shut-off valves, fire suppression system controls, and emergency contact numbers.”

SERVPRO offers tools for both commercial and residential property owners to help address this problem. Business and home owners alike can download the free SERVPRO READY app, and store time-critical contact and property information electronically, in advance, where it can be accessed with a mobile device in seconds if disaster strikes. In addition, when a business designates their local SERVPRO Franchise Professional as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP). The ERP includes information about emergency contact numbers, priority and high/risk areas, shut-off valve locations and more that can then be stored in the READY app.

“The most effective response to any emergency is a fast response,” says Roberts, “and that means having critical information available and ready to access at a moment’s notice. FEMA statistics* show that as many as 40 percent of businesses never reopen after a major flood disaster. Minimizing downtime and repairs with a quick, effective response effort can help prevent this type of outcome for businesses and can also help families put their homes and lives back on track in less time and with less stress. Creating a READY profile in advance with SERVPRO’s no-cost tools is well worth the time.”

SERVPRO® of Pulaski & Laurel Counties specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO® of Pulaski & Laurel Counties, please call 606-877-2160 or www.SERVPROofpulaskilaurel.com.  For more information on the SERVPRO® and the SERVPRO® Emergency READY Program, please visit www.ready.SERVPRO.com.

*www.fema.gov/protecting-your-businesses

About SERVPRO®

Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

For Immediate Service in Pulaski & Laurel Counties, Call SERVPRO!

8/30/2016 (Permalink)

General For Immediate Service in Pulaski & Laurel Counties, Call SERVPRO! We provide immediate service day or night!

SERVPRO of Pulaski & Laurel Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in your area! We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 606-877-2160

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services.

http://www.SERVPROpulaskilaurelcounties.com/commercial-cleaning

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration 

Follow These Mold Safety Tips If You Suspect Mold

8/22/2016 (Permalink)

Mold Remediation Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Pulaski & Laurel Counties for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Pulaski & Laurel Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 606-877-2160

SERVPRO Franchises Take Away Top Honors at 2016 Convention in Las Vegas

8/11/2016 (Permalink)

General SERVPRO Franchises Take Away Top Honors at 2016 Convention in Las Vegas Keep up our #ServproSummerOfSelfies social media campaign on a red carpet in Las Vegas.

The SERVPRO ownership team, consisting of Tony and Julie Roberts and Mike Parsons, returned from Las Vegas last month after a week of celebrating the accomplishments of their franchises at the 2016 SERVPRO National Convention.  Held at the MGM Grand, Tony, Julie, and Mike took the very hot week (up to 120 degree temperatures) to learn more about our new Operating Software enhancements, increasing customer service rankings, new advancements in water and fire damage cleaning and equipment, as well innovative sales tactics to keep our insurance clients and property managers thinking of the SERVPRO brand.

Ironically while visiting the typically hot and dry town, terrible rain storms flooded the streets, even causing the airport to delay flights.  “I received a flood warning notification on my phone” said Tony Roberts, “and naturally thought it was for London, Corbin, or Somerset flooding, and it turned out it was for Las Vegas.”  Then while heading to the room, a leak in the ceiling of the casino caused a small water damage in the slot machine area.  “It’s like they knew SERVPRO was in town!”

The Roberts and Parsons celebrated another year of superior performance at the Awards Banquet.  Their franchises again ranked in the top 100 performers, of over 1600 franchises in the United States and Canada.  They also held on to their spot in the Top Storm Team Volume Producers of all time.  “We are extremely blessed with a great team, a passion for the industry, and the opportunity to help people when they need it most,” said Julie, “the fact that we are continually recognized as being the top performers in our system is just icing on the cake.”

SERVPRO Convention in 2017 is being held in Seattle, and Tony, Julie, and Mike said they plan on taking away top honors again next year.  “This year we’ve been afforded the opportunity to help a lot of people with fire, water and mold damage in Southeastern Kentucky and beyond,” said Mike, “we just keep making it a priority to help those people who need it most, and our customers just keep coming back and spreading the word of our quality work.”

Faster to any Water Damage Event

8/3/2016 (Permalink)

Water Damage Faster to any Water Damage Event SERVPRO of Pulaski & Laurel Counties provides 24 hour fire and water damage restoration service.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Pulaski & Laurel Counties provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Pulaski & Laurel Counties arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –606-877-2160

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.
  • 48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.
  • More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
  • IICRC Certified Firm

    7/27/2016 (Permalink)

    General IICRC Certified Firm We are an IICRC Certified Firm

     SERVPRO of Pulaski & Laurel Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo. 

    IICRC Certified Firms must 

    • Present accurate information to consumers and conduct business with honesty and integrity.

    • Require a technician on all jobs who has been formally trained and passed all required tests.

    • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

    • Maintain liability insurance to protect all parties in the event of an accident.

    • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration. 

    The IICRC Develops The Standards For The Restoration Industry

    The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

    Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace. 

    About SERVPRO of Pulaski & Laurel Counties

    SERVPRO of Pulaski & Laurel Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    SERVPRO Owner Graduates Small Business Development Class in Williamsburg, Kentucky

    4/12/2016 (Permalink)

    SERVPRO of Pulaski & Laurel Counties Co-Owner, Julie Roberts, earned recognition for continuing education in Small Business Leadership last month, by completing the Southeast Kentucky Economic Development’s Core Four Business Planning Course.  The four week course, held in Williamsburg, Kentucky, focused on strategic planning for small businesses.  With classes in Marketing Plan Development, Cash Flow, Operations Management, and Funding, the course helps local business owners like Roberts not only start new businesses, but develop existing ones.  Roberts, together with her husband, Tony, have owned SERVPRO of Pulaski and Laurel Counties in London, Kentucky, for over 10 years now.  They also own additional locations in the Berea/Richmond area, and the Pikeville/Prestonsburg area. 

    “After 11 years of doing business operations on a daily basis, sometimes you forget the small planning phases that are what built your business initially,” Roberts said.  “Core Four helped me take my business back apart, re-evaluate the foundation, and set up a solid plan for our future, both short and long term.” 

    SKED offers many classes for small business owners throughout Eastern and Central Kentucky.  “SKED has afforded us so many opportunities with business ownership I didn’t dream were possible,” said Roberts.  “I encourage anyone interested in getting into small business ownership, or even interested in further developing what you have, to attend one of these classes.” 

    Spring Cleaning – How clean is your home’s HVAC system?

    4/5/2016 (Permalink)

    As a company specializing in cleaning services of all types and sizes, SERVPRO of Pulaski & Laurel Counties finds that one of the most overlooked aspects of a clean home is the HVAC system and vents.  Have you ever thought to yourself…I wonder what is in my vents?  It’s a good question.  If you’ve never had your system cleaned before, then consider these benefits…

    From the National Air Duct Cleaners Association:

    Indoor Air Quality.  In a typical six room home, up to 40 pounds of dust is generated annually just through every day living!  That’s potentially 40 pounds of dust covering the inside of your system and being recirculated through your home every year.

    Respiratory Issues and Allergies.  Think of all of the cleaning products, chemicals, dander, etc. present in your home each day.  Those particles are circulated on average 5-7 times per day.  These contaminants could build up in the duct work.  While this doesn’t necessarily mean your system is unhealthy, the buildup and recirculation of these contaminants could pose serious health problems to those with allergies or respiratory and/or autoimmune disorders.

    Energy Savings.  According the U.S. Department of Energy, 25 to 40 percent of the energy used to cool or heat a home is wasted.  Contaminant build up inside the system over time causes the unit to work harder and can ultimately shorten the life of your system.  With a clean system, the unit doesn’t have to work as hard to maintain the desired temperature which leads to less energy being used and greater cost effectiveness.

    If you haven’t had your HVAC system cleaned for some time – or ever – consider using the professional services of SERVPRO of Pulaski & Laurel Counties.  Our experienced team can provide you with an affordable quote to have your entire system cleaned and fogged with an EPA registered disinfectant.  Having a clean system is a great way to promote healthy air quality in your home and lower energy costs each month.  Sounds like a great way to kick off your spring cleaning!

    Are you “Weather Aware”? Tips for Being Prepared as Storm Season Approaches

    3/29/2016 (Permalink)

    SERVPRO of Pulaski & Laurel Counties has been involved in emergency storm assistance for many years now and during that time has actively worked with local insurance companies and emergency management teams to assist people in extremely difficult and dangerous situations.  With severe weather season fast approaching our area, it is important to be reminded of some basic safety tips in order to stay prepared and alert during our ever changing weather patterns.  

    From the Kentucky Division of Emergency Management:

    “When Thunder Roars, Go Indoors!” 

    • Before a thunderstorm arrives, know the key warning signs:  dark clouds, lightening, and thunder

    • Get informed with a weather radio or by watching the news

    • Have an emergency kit on hand that includes flashlights, battery operated weather radio, first aid kit, food and water, and essential medicines

    • Stay inside and sheltered.  If outside, move indoors or into a vehicle.  Get out of water immediately.  If trapped outside, make yourself as small as possible in a low lying area

    • Make sure to wait at least 30 minutes after the storm has passed before going outside 

    In addition, in order to be prepared for a tornado:

    • Have a family tornado plan in place and practice a family tornado drill

    • Watch for weather signs like dark greenish skies, large hail, dark low clouds and load roaring sounds

    • Put as many walls and floors between you and the tornado as possible

    • Flying debris is the greatest danger during a tornado

    • If in a mobile home – GET OUT!  Find a neighbor, underground shelter, or permanent structure for safety

    As a trusted leader in emergency response for our area, SERVPRO of Pulaski & Laurel Counties is committed to helping our community be prepared for weather emergencies.  As a 24 hour emergency response partner, SERVPRO is dedicated to providing immediate and professional services to you and your family should the need arise during this severe weather season. 

    SERVPRO Names to Entrepreneur's Top 10 Franchise List for 7th Consecutive Year

    1/14/2016 (Permalink)

    SERVPRO® Named to Entrepreneur’s Top 10 Franchise List

    for 7th Consecutive Year

    Cleanup and restoration franchisor retains top ranking in restoration services category and climbs to #4 ranking overall in the 2016 Franchise 500 rankings

    London, KY (Grassroots Newswire) 1/14/2016 - SERVPRO®, a cleanup and restoration franchise company, maintains its hold on the top ranking in the Restoration Services industry for the 13th consecutive year and moves up to the number four spot overall in the 2016 Franchise 500 rankings from Entrepreneur magazine.* This is the seventh consecutive year SERVPRO has been included in the magazine’s Top 10 list, standing out in a group of more than 951 franchises that qualified for inclusion in the list.

    Entrepreneur magazine’s Franchise 500 selection process** uses "objective, quantifiable measures of a franchise operation" to help would-be entrepreneurs identify franchise investment opportunities. Some of the most important factors considered by Entrepreneur in developing the list each year are "financial strength and stability, growth rate and size of the system."

    "It’s exciting to be part of a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension its customers," said Julie Roberts, owner of SERVPRO of Pulaski & Laurel Counties. "The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer."

    According to Roberts, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

    ? SERVPRO’s strength as a brand with a national footprint, wide-spread market penetration, laser-focused brand messaging, and the ability to create national partnerships with organizations such as the PGA TOUR and the American Red Cross.

    ? SERVPRO’s commitment to being a learning organization, which keeps training and support at the forefront of the company’s culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers.

    ? SERVPRO’s focus on continued development and support for proprietary software and systems to allow the company’s operational capacity to keep pace with an aggressive growth strategy.

    Sue Steen, SERVPRO Industries, Inc., chief executive officer, adds, "One of the potential pitfalls of growing too quickly is outpacing your capacity to train and support the franchisees. SERVPRO® is a conservative company, and early on we took the time to build a strong system and put the building blocks in place to support growth without sacrificing support to our franchisees."

    "Today," Steen continues, "as a mature franchise organization with more than 1,700 locations under a single brand, recognition like this makes it clear we are reaping the rewards of having laid a solid foundation and a framework to handle quick growth. As our brand continues to grow, we will continue our winning strategy of supporting and improving upon our infrastructure and investing resources in training and support."

    SERVPRO® specializes in fire and water cleanup and restoration services, helping both commercial and residential customers recover from property damage emergencies "Like it never even happened." For more information about SERVPRO® please visit www.SERVPRO.com.

    ###

    About SERVPRO®

    Founded in 1967, the SERVPRO® Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

    Franchises named CAPA Mentors

    12/3/2015 (Permalink)

    SERVPRO of Pulaski & Laurel Counties is honored to announce that we have been named one of 35 franchises recognized as a Commercial Accounts Program Mentor.  As the SERVPRO brand grows, our reputation has changed from a residential fire and water restoration company to a restoration company that is “Ready for Whatever Happens”. 

    Because of this success, both locally and nationally, the need for standardized systems to help develop and deliver consistency in the commercial marketplace for disaster recovery services exists.  It has been inspiring to be able to help develop these systems, the training, and help utilize innovative software, sales principles, and structured business practices needed to help establish a Commercial Accounts Program nationally. 

    It is even more rewarding to be able to help assist franchises through this mentorship program who are newer to commercial disaster recovery, and may need help.  We have committed to help any SERVPRO franchise who selects us as a Commercial Accounts Program Mentor with any assistance needed on a commercial loss, regardless of size.  From managing and producing these losses to scoping, sales, estimation, or resource management, our local team is “Ready for Whatever happens”.  Our team believes in the unilateral vision from our corporate office that these losses need to be structured and systematic, and consistent from coast to coast. 

    We are committed to using our knowledge, gained right here in Central and Eastern Kentucky, to help those who have clients in need.  We want to take the time to thank each of our clients, both residential and commercial alike, for all of the support given to us over the years.  Without you, our passion of serving those int heir time of need could not happen, and we are eternally grateful.

    Home Fire Danger Peaks During Holiday Season

    11/23/2015 (Permalink)

    As the holiday season approaches and families gear up for decorating their homes and hosting large gatherings of friends and family, Anthony Roberts of SERVPRO of Pulaski & Laurel Counties reminds homeowners to take note of some sobering statistics about home fire safety from the National Fire Prevention Association: 

  • Cooking equipment is the leading cause of home structure fires. The three peak days for home cooking fires are Thanksgiving, Christmas Day and Christmas Eve.1
  • Candles fires peak in December. The top three days for candles fires are Christmas Day, Christmas Eve and New Year’s Eve.2 
  • “These statistics are a serious reminder of how the excitement of holiday entertaining can quickly turn into a life-altering fire or even a tragic injury or death,” says Roberts. “While glowing candles and elaborate meals set the stage for a great holiday get-together, homeowners need to exercise extra care in controlling the dangerous potential for fires.” 

    According to the NFPA3, unattended cooking is by far the leading cause of home cooking fires, with frying posing the greatest fire risk and electric ranges posing a higher risk than gas ranges. Range top cooking in general started the majority of home cooking fires and caused 86 percent of related civilian deaths for the reporting period. 

    While incidents of candle fires peaked in 2001 and have been falling since, candles are still one of the top 10 causes of U.S. home fires, according to the NFPA. As with cooking fires, unattended or abandoned candles account for a large portion of candle fires–almost 20 percent–but the most frequent cause of candle fires is placing the candle too close to something that can burn, like curtains, decorations or furniture. 

    “It’s easy to see why cooking and candle fires both peak during the holiday season,” says Roberts, “and it’s also easy to see why homeowners need to take extra care when decorating their homes or entertaining. A moment’s inattention at the stove or a guest repositioning a candle on a tabletop may be all it takes to turn the festivities into a fight to save property and lives. While our business is fire and water damage restoration and we stand ready to help at a moment’s notice if disaster does strike, our sincere hope is that our friends and neighbors will enjoy a fire-free and festive holiday season.” 

    For more fire prevention tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO of Pulaski & Laurel Counties, please contact Anthony Roberts at (606)877-2160 or marketing@SERVPROofpulaskilaurel.com

    1 http://www.nfpa.org/safety-information/for-consumers/causes/cooking 

    2 http://www.nfpa.org/research/reports-and-statistics/fire-causes/candles 

    http://www.nfpa.org/safety-information/for-consumers/holidays/put-a-freeze-on-winter-fires 

    About SERVPRO

    Founded in 1967, the SERVPRO Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of nearly 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

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