SERVPRO Franchises Take Away Top Honors at 2016 Convention in Las Vegas
The SERVPRO ownership team, consisting of Tony and Julie Roberts and Mike Parsons, returned from Las Vegas last month after a week of celebrating the accomplishments of their franchises at the 2016 SERVPRO National Convention. Held at the MGM Grand, Tony, Julie, and Mike took the very hot week (up to 120 degree temperatures) to learn more about our new Operating Software enhancements, increasing customer service rankings, new advancements in water and fire damage cleaning and equipment, as well innovative sales tactics to keep our insurance clients and property managers thinking of the SERVPRO brand.
Ironically while visiting the typically hot and dry town, terrible rain storms flooded the streets, even causing the airport to delay flights. “I received a flood warning notification on my phone” said Tony Roberts, “and naturally thought it was for London, Corbin, or Somerset flooding, and it turned out it was for Las Vegas.” Then while heading to the room, a leak in the ceiling of the casino caused a small water damage in the slot machine area. “It’s like they knew SERVPRO was in town!”
The Roberts and Parsons celebrated another year of superior performance at the Awards Banquet. Their franchises again ranked in the top 100 performers, of over 1600 franchises in the United States and Canada. They also held on to their spot in the Top Storm Team Volume Producers of all time. “We are extremely blessed with a great team, a passion for the industry, and the opportunity to help people when they need it most,” said Julie, “the fact that we are continually recognized as being the top performers in our system is just icing on the cake.”
SERVPRO Convention in 2017 is being held in Seattle, and Tony, Julie, and Mike said they plan on taking away top honors again next year. “This year we’ve been afforded the opportunity to help a lot of people with fire, water and mold damage in Southeastern Kentucky and beyond,” said Mike, “we just keep making it a priority to help those people who need it most, and our customers just keep coming back and spreading the word of our quality work.”