What our Customers say...


This is the 2nd time our basement was flooded in 7 years and we used SERVPRO both times. Jerry and Winston answered all our questions and you couldn’t ask for better workers, Jerry went above and beyond to get everything done, we were more than pleased with the results, don’t hesitate to give these guys a call. Thank you Winston and Jerry

Professionalism, Punctuality, Responsiveness on mold inspection and clean-up.

One of the best companies I have ever dealt with. They went over and above clearing my store from the water damage from Hurricane Ida! Wink kept in constant communication with me on everything that needed to be done!

These guys were great. I live in New Orleans and we needed damage remediation in our office after Hurricane Ida. They were in our area staged and ready before the storm hit and I was fortunate enough to meet someone at the company at the hotel where I was staying. Within 2 days, I got a call from his boss and had an inspection of my office 1 hour later: they started the work 2 days later and gave me a very fair price for the work they did. It’s very easy for out of town companies to come in and take advantage of people they will never see again, but these people were the exact opposite. Everything was explained and the estimate I got was very detailed. I would highly recommend them to anyone needing the services they provide though I hope I don’t need those services any time soon!

Professionalism, Punctuality, Quality, Responsiveness, Value

Used this location for a rental property of mine in Newburgh. Their team was quick to respond and help during the flooding of my rental property.

"SERVPRO has been a great help to several of my clients. When you have an insurance claim, response time is crucial. The speed, efficiency, and quality service they are able to provide is unmatched."

Helped us out almost instantly it felt like. Thank you SERVPRO of Pulaski & Laurel Counties.

Great service! We had our air ducts cleaned. The job was efficiently completed.

I'm from Pennsylvania, this summer has been one continuous flood. We got 3 feet in finished basement. SERVPRO came through BIG TIME! Crystal, Brandi, Eli and Jerry were GREAT. Price was more than fair and they DID WHAT THEY SAID, ON TIME & more. OUTSTANDING

"I am so pleased with the work they have done. I am really happy with SERVPRO."

"SERVPRO did an excellent job. They were very professional."

"I wanted to acknowledge in writing how pleased we were with the professionalism and empathy shown by your entire team during the recent floods in North East Pennsylvania. I felt your price and terms were reasonable, considering I had ZERO alternatives (Thank you #1). 

Brandy and Crystal showed up on time and immediately took control of the mitigation/clean out project (Thank you #2 and 3). Over the duration of the project Brandy and Crystal went above and beyond for the home owner. Elis and Jerry also made their presence known (Thank you #4 and #5). Any time I had questions or needed professionals advice on flooded area, all of your team helped. Your team exceeded our expectation with the entire project. 

Tony, if I owned a service business I would try and hire Brandy, Crystal, Elis, and Jerry away from all of you all. Seriously, the entire project was excellent."  

"We are pleased with SERVPRO's services and should an emergency ever happen in the future --we would call them back to do the clean-up again." 

"Your response time to our Somerset store fire was impressive. Kroger was pleased at the corporate level and the local management team was satisfied and appreciative of your work. You got our store back to business quickly. Thank you."

"It went fine. We were pleased with everything SERVPRO did."

"They did great. I was highly satisfied. The team came out and tore out wet insulation and cleaned up my water damage. We got everything fixed, and it looks nice and clean again." 

"SERVPRO did a great job!" 

"I found the water damage in my home, and I was extremely upset. I called SERVPRO and the guys came out and stayed until 2:30 AM. And someone's been here every day since. The guys are great!" 

"They did a really good job cleaning up my water damage. The SERVPRO guys did great!" 

My wife and I suffered significant water damage to our Condo from hurricane Irma.  Our past experiences with SERVPRO were very good so we engaged your company to help with this recent problem.  Cecilia Dietz and David Patrick were assigned to our issue and I want to tell you that they were great. They were very knowledgeable, efficient, professional and responsive to our issues and wishes. You should be proud of their work ethics and talents.

As a former business owner, I know what is like to hire good people and depend on them for satisfying clients and sowing the seeds for repeat business.  You have a fine team and we were grateful that they were available to help us in a trying situation.

While I don’t want anymore hurricanes, we know we can depend on SERVPRO and teams like yours, if we need them.

"We wish to express our appreciation to Production Manager Cecilia for all her hard work, and especially for her prompt response to each of our requests. Cecilia is a credit to her company, and we hope they appreciate her excellent customer relations. Not many companies are as fortunate as SERVPRO to have an employee with the dedication and demeanor which you exhibited under very stressful circumstances. We hope you come back to visit our island (but not following a hurricane)."

"They did a very good job cleaning the fire damaged goods. They worked very hard on it."

"April Goodin with SERVPRO is a fantastic member of your team. She's professional, easily available, and always a friendly smiling face. Nobody wants to have to deal with disaster and cleanup, but she makes facing these situations easier. Thank you, April!"

"SERVPRO has provided top notch service for our clients, and our rep April, --we always enjoy seeing her smiling face come through our door!"

"April is Johnny-on-the-spot! As a Realtor - things happen with homes everyday; I pick up the phone and call April at SERVPRO."

"SERVPRO and April are the best! Cleaned the damage from a water leak in no time!"

"April Goodin is the best sales rep!!!! We love her!!! She always has great ideas and comments for us. She is always so polite and friendly... look forward to working with her in the future."

"Awesome people and customer service! SERVPRO rocks!

"Everything was great. I would certainly call on SERVPRO again." 

"They cleaned up my basement. It went pretty well all things considered. I would use SERVPRO again."

"They were wonderful.  It was great We appreciated them.  I would call immediately if we need SERVPRO again.  Travis was great.  We really appreciated him.  We wanna give him a thumbs up!"

"Overall it went well. It was as quickly as planned or quicker. I would call SERVPRO again."

"Everything was fantastic. They were efficient. It was done like they said they would do it. Again, it was fantastic. They met time frames too. I would absolutely use SERVPRO again."

"Everything went fine.  It was great.  I couldn’t believe how quickly it was done.  Never thought they would get here so quick.  It was a blessing to get ‘em out here the take care of that.  I will call if I need SERVPRO again!"

"Everything went fine.  I would call if I needed SERVPRO again."

"The job went fine. No complaints at all. I would use SERVPRO again!"

"Everything went okay. They came back and checked on it.  I thought that was good! We would sure use SERVPRO again."

"The people were really nice.  They were really knowledgeable.  The lady that came out was really nice!  It went really well!  I would surely call SERVPRO again."

"We had a great experience with SERVPRO for our rental house. We were very satisfied with their work and overall experience." 

"We were very pleased with the meth cleanup service that you provided for us last year.  The crew did an excellent job and were very professional.  We will definitely call on you again should the need arise."

“One of the best customer service companies in the state of Kentucky. They are always there when you need them and willing to help! Regardless of the issue! Great people and easy to work with!”

"SERVPRO done a good job.  Work was wonderful.  They were very professional.  Travis came right out.  I would use SERVPRO again."

"It all went pretty good.  We would call SERVPRO if needed in the future."

"Everything was good.  I would absolutely call if I need SERVPRO again."

"They called on time. The job was done well!"


"The SERVPRO crew was very professional and willing to accommodate."

"The job went good.  Very nice employees.  We think it went well!"

"They got it done. No complaints. They came in, got it dried and did great."

"Everthing went alright.  We were happy!"

"The gentleman was super professional.  He was really nice!  He was awesome.  He kept the equipment in till it was dry. Thank you."

“SERVPRO of Pulaski and Laurel Counties are by far the absolute BEST to work with! They are all super friendly and ALWAYS respond in a VERY timely manner!”

"I called on SERVPRO to get the equipment sanitized and ready for our busy time at the park after the flooding this year, and I couldn't be happier!"

"The onsite techs, Jerry, Billy, and Ronnie were phenomenal, attentive, and wonderful. I am pleased with the work. I would use SERVPRO again."

"The job went well.  I am well pleased.  Good job."

"Everything went great.  Wonderful job with me out of town.  The work was good.  I am very happy with SERVPRO.  I will be calling again for carpet cleaning in the future."

"We have used SERVPRO three times.  We are seriously pleased with SERVPRO.  They are professional people and do a professional job.  They did an amazing job on a previous fire.  They made a new unit out of a completely destroyed one without the odor.  Nothing but good things to say about SERVPRO.  Great job on a previous flooding situation too.  I would give them 5 stars out of 5 and that’s the truth.  Everything was done in a very timely manner.  SERVPRO was in and out. They were expedient.   I will call SERVPRO before I call anybody else."

"Ceclilia was very good.  Everything was great.  I’d give SERVPRO the grade of A++."

"Ceclilia is good to work with.  She communicated well."

"They did a really good job.  Very well pleased."

"Everything went as Cecilia promised.  I would give them an A+.  Everything was great and they did a really good job.  I know who to call."

"The response was wonderful.  They came out when they said they would."

"They came out promptly.  They were dependable.  The follow up work was done in a timely manner.  The communication was great.  I live out of town and the communication was good.  I will let others know how well things went."

"It was great.  They made the issue we had a whole lot easier."

"Everything was handled great.  Travis was the voice of reason.  Very satisfied with service."

"Very prompt.  No complaints."

"Appreciated the quickness in response."

"Went great.  They responded quickly.  We left a key with them while we were out of town.  It was good to have that comfort level.  We really appreciated that."

"It was wonderful.  Just perfect.  You did what you said you would.  Just perfect."

"Everybody was great to work with.  Everybody was prompt."

"[SERVPRO] did more than we thought. Well Satisfied" on Soft Contents Restoration.

"Great work- Great Service" on Soft Contents Restoration.

House looked amazing and they were beyond pleased with our services. Very appreciative for our work and the politeness of our staff.

"In the insurance world, the customer's respect is earned or lost at the time of a claim". SERVPRO is always professional and courteous to deal with!

"I have to say that SERVPRO is a pleasure to do business with. From the feedback we get from our insureds, SERVPRO is always there when they say they are going to be there and are thorough and professional in getting things cleaned up and back to normal as quick as possible".

I visited this job site yesterday and was very impressed!

The job site was spotless, the cords were taped down and all the equipment was running.  

Cecilia was absolutely all over it.  Her readings were precise with all equipment indexed and she was taking constant moisture readings.

This is the best job site I have visited during my tenure at SERVPRO.

Please pass on the accolades to all who worked this loss especially Cecilia.

 Great job!