Recent Posts

Flooded Living Room in London, KY

11/19/2020 (Permalink)

When a homeowner who had used us several times before called in a water damage to her home at 1 a.m. -- we were there in an hour. 

We loaded up our crew and equipment to head to our customers home. Unfortunately, a washer had been left on before they went to bed that night and the hose disconnected filling their downstairs living room with four inches of water. 

Our crews worked overnight for this customer by getting all the water out. Then, we had to cut two inches into the drywall from the bottom to begin airing out the walls and insulation. 

This customer had to have equipment for the next week, and new flooring in the living room, but she was impressed at how much we saved her home from water damages and repairs. 

When a water damage occurs letting the professionals SERVPRO® of Pulaski and Laurel Counties do their jobs, makes the aftermath much easier to handle for you and your home. 

Call us today for help with your emergency water damage needs, we are open 24/7 and 365 days. Our hero technicians are here for you on weekends and holidays. Water damages do not wait for weekdays and neither do we!

Marketing Team Excellence

11/13/2020 (Permalink)

men and women in black polos and green background Call any of our marketing team today to help you with your water, fire, mold, and other emergency damage needs.

When you have an emergency, you want a team who can help you. Our marketing team has achieved a high level of excellence this year. We want to take this time to recognize them.

A big congratulations is in order for our marketing team! They won Marketing MVP for our entire SERVPRO trainership.

We are so proud of how hard they have worked during this uncertain year! Congratulations to each member of the team for the fantastic results. 2020 has been anything but easy-- our team has worked their tails off to succeed and help others!

When an emergency damage hits, you want a team that is efficient and professional. Our team in each office knows how to help you. They are knowledgeable, trained, and officially, some of the best in the business.

A higher level of clean

11/10/2020 (Permalink)

Certified: SERVPRO Cleaned seal advertisement Let us help your business be #SERVPROCleaned.

It's true, especially now--

Customers expect a higher level of clean from businesses.

Beyond the standard cleaning protocols we know your business is implementing, take an additional step to make sure all your locations have received a higher cleaning standard with Certified: SERVPRO Cleaned.

We have a variety of services that we can utilize to make your business clean. Below are a list of services that we offer to keep everything clean: 

  • Air Ducts & HVAC
  • Biohazard
  • Carpet & Upholstery
  • Ceiling, Floors & Walls
  • Certified SERVPRO Cleaned
  • Drapes & Blinds
  • Odor Removal
  • Sewage & Toilet Overflow
  • Trauma & Crime Scene
  • Vandalism & Graffiti
  • Building Services
  • Commercial Cleaning Services

The world has changed what it means to be clean, so let customers and employees know that SERVPRO® of Pulaski and Laurel Counties, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned.

Visit our website, for more information on our program. We want you to make the best decision for your home or business.

Serving our Community for over 15 years

11/7/2020 (Permalink)

SERVPRO franchises have been around a long time, and SERVPRO® of Pulaski and Laurel Counties has been around for over 15 years. 

Tony and Julie Roberts began this business together in a small London shop in downtown London. Now they own a large system in the industrial park of London. They have come a long way together and continue to build the Here to Help® brand daily. 

Their team has grown to several other counties and even states, but they continue to remember that small London office where it all began. 

During this time of the year, we are all thankful for what we have during these trying times. We are beyond thankful for our Here to Help green team, and all that we have done to help our customers and clients this year. 

We hope 2021 brings even more success and help to the community for water, fire, mold, and other cleaning services. We are always here to help! 

Mold Testing: What's that?

11/2/2020 (Permalink)

Mold testing for your home or business!

Once you discover mold in your home, the next step is to call SERVPRO® of Pulaski and Laurel Counties for mold testing. Our office is licensed to perform mold inspections and has developed a protocol.

We perform a visual inspection that includes photo documentation of all mold growth. If the visual inspection uncovers mold growth, no further testing is needed. If mold is present, it will need removal and remediation. Air and surface samples are taken from every room in the house or apartment along with a laboratory report to explain the findings, only if needed.

After the results come in--

One of our inspectors sits down with each customer to explain not just the results, but every step we took during the inspection.

Also, we provide an estimate of what steps we take to treat and remove the mold along with how much each task costs. We want to provide the best possible solution for your home or business.

Call our office today to schedule your mold testing!

We can help with Mold Damage

10/16/2020 (Permalink)

Mold problems? Let us help!

The most common reasons for mold growth are humidity, water leaks, and condensation.  Condensation generally occurs in the atmosphere when warm air rises, cools, and loses its capacity to hold vapor. As a result, excess water vapor condenses to form cloud droplets. Those droplets can create a mold issue.

When you suspect you have mold damage, it is best to call a professional. Mold damage can create a lot of issues down the road if not taken care of right away.

Mold is known for hiding and usually grows behind the walls and out of sight. Mold likes these spaces because they hold large amounts of humid moist air. To find mold, most of the time you will need to have a professional preform an invasive inspection.

Hire a professional--

You want a professional who knows what to look for and why. When mold is present there are certain measures you have to take to make sure it is properly removed.

Call our offices today!

If you suspect you may have a mold problem call the professionals at SERVPRO® of Pulaski and Laurel Counties today. We offer mold testing so we can help you in the most efficient and effective way possible. 

Certified: SERVPRO Cleaned

10/5/2020 (Permalink)

glass door with Certified: SERVPRO Cleaned logo For details or quote, visit our website. #SERVPROcleaned

The world has changed what it means to be clean, so let customers and employees know that SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned.

When you call someone to do a disinfectant clean, you want to know that when they are done, it's clean!

We have done several cleanings in our local area, and not only homes and businesses. 

Recently, we took part in local golf scrambles and cleaned all the carts before the golf scramble started. The patrons loved that we made sure that they could have a fun day, free of worry, because they knew it was Certified: SERVPRO Cleaned. 

For details or quote, visit:

Fire Extinguisher Refresher

9/29/2020 (Permalink)

fire tips for PASS Follow these tips for fire safety!

Do you have a home fire extinguisher?

There are important steps to take in protecting your family and home from an unexpected fire emergency. One of those ways is to have a fire extinguisher on hand and ready. It's not enough to just have a fire extinguisher, you have to know how to properly use it. Using the the acronym P.A.S.S. is one of the best ways to learn how to accurately use it:

  • PULL the pin
  • AIM the nozzle at the base of the fire
  • SQUEEZE the handle to release the fire extinguishing agent
  • SWEEP the nozzle from side to side until the fire appears to be out

Use these P.A.S.S. tips to safely and effectively use the fire extinguisher in your home. 

Don't forget the water!

9/22/2020 (Permalink)

Going on vacation? 

When you are going on a trip with family or with friends, you make a list of things to pack or do before you leave. Most of the items on that list have to do with pets, or neighbors, or checklists of what to bring. You pack up your items for a great week, or weeks, away from home. You have a great time with friends or family, and it can all be ruined in a matter of minutes when you return home. When you open that front door and there is water four inches high in your basement or living room:

Did you put your home water supply on that all too important list? 

In a lot of cases, we see water damages because folks have forgotten to turn their water off before they take a vacation or extended trip. It is always a good reminder to turn your water heater OFF. 

When you turn your water off, you take the pressure off the house. You are much less likely to come to emergency damages, if you have turned your water off.

Keep up to date on electrical wiring and water shut-offs before you leave for an extended vacation. We are always here to help during your emergencies. But, if you follow our tips, there may be less of those for you to have to worry about. 

Enjoy that vacation or trip with family and friends, but do not forget the water coursing through the pipes of your home. Put "remember the water" at the top of your next vacay check-list! 

Fire Damage Board-Ups

9/8/2020 (Permalink)

white house with boarded up windows Call us today if your home or business needs a board-up.

Missing windows or doors or parts of your home/business after a fire damage? 

The term "board-up" may have been used when talking to your insurance company after a fire damage has occurred. You may have even heard it said by the firefighters. The term relates to securing your home after it has been damaged by fire.

When your home or business has been damaged by a fire, it can seem overwhelming. There can be windows, doors, or other parts of your home that are "showing" to the world after a fire. Weather damage and other irritants that you do not want in your home can be impacted by not fixing this issue. We are here to help!

We offer a board-up service that can help protect your home from unwanted attention from weather, insects, etc. When you are worried about rebuilding your home, let us worry about protecting it while you go through the process. 

We are here to help with your board-up damages after a fire. Call our offices today for more information.