Recent Posts

Unexpected Place that Cause Fire Damages

5/22/2020 (Permalink)

We all know about the kitchen fires, the cigarette fires, and the electrical fires that cause severe damage in homes. There is another kind of fire that causes over 34% of home fires each year: Dryer Vents. Failure to clean these drying vents are causing more and more fire damage in homes each year. 

Dryer vents cause a number of damages in homes. Sometimes we turn the dryer on and go to bed, or leave the home, or sometimes leave for vacation --and our dryers cause fire damages to our homes. When those dryer vents are not properly cleaned out, the particles can sometimes build up and spark a flame.

During holiday weekends, unexpected damages can occur. If you return home and need SERVPRO® of Pulaski and Laurel Counties, call us at 606-877-2160.

Storm Season is Here --and we are Here to Help!

5/22/2020 (Permalink)

It does not matter the time of year, the day of the week, or the hour of the day --when storms call, SERVPRO® of Pulaski and Laurel Counties answers. 

Storm season is upon us, which means we are headed to storm at any time. We manage our teams back home, but also send our production team and production managers onto the scene of the storms. The wind, rain, and storm damage usually need a few other pairs of hands to help with the emergency damages. We begin by getting jobs from the local SERVPRO, and they send us who needs the help. We are on the job site usually within one to two days, depending on travel time. 

We are here to help customers get back on their feet after storms hit the area. 

We know storms do not back down, and neither do we. Call us today at 606-877-2160 for storm assistance. 

Certified: SERVPRO Cleaned – a defensive cleaning program

5/21/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Call us today at 606-877-2160.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Pulaski and Laurel Counties today at  606-877-2160 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Water Damage Equipment: How we can help your home water damage

4/30/2020 (Permalink)

Water Damage Restoration Tools

Water damage restoration involves more than just extracting and drying the wet areas in someone's home. They need to understand the extent of the leak or flooding and the specific requirements of the space. We have specific tools to help identify where and when water damage has taken place. 

SERVPRO® of Pulaski and Laurel Counties uses a range of moisture monitoring and evaluation equipment to determine the scale of the problem. Consistent supervision is essential, as drying equipment requires regular checks and adjustments for optimal results. Our technicians must use this equipment to know when and how the water damage has dried.


Moisture Meters
Moisture meters are one of the first pieces of equipment our technicians would use during a water damage. However, they are excellent at detecting hidden leaks and areas of concealed moisture. 

To figure out what is causing the surface of the wall to feel cold and wet, the technicians have to take measurements. They may insert the reader a short distance into the plaster or drywall. 

Infrared Cameras
In most cases, the source of the moisture is evident. It comes from a cracked pipe, a blocked drain, an overflowing toilet, or some other residential emergency. In cases where it is not clear, infrared cameras are good at detecting tell-tale changes in surface temperature.

Borescopes
The borescope has a lot in common with the pinhole reader, but it is a little more high-tech. However, instead of there being a sensitive component at one end, there is an eyepiece. It gets inserted inside a surface, where a leak is suspected. The area where damage has occurred could be inside a duct, an HVAC system, a plaster wall, or behind a cabinet.

No matter what piece of equipment is used, SERVPRO® of Pulaski and Laurel Counties is here to help with your water damages! 

Now is the time to prepare!

4/30/2020 (Permalink)

From pandemic preparation to emergency damage response: 

As we have all seen recently within the pandemic, planning is key to fighting any emergency.

Right now is the perfect opportunity to review your emergency plan. Emergencies can happen unexpectedly in any community. Tornado outbreaks, river floods, flash floods, historic earthquakes, and even water main breaks and power outages in U.S. cities affecting millions of people for days at a time. 

The more you know about what to do in an emergency, the more confident and secure you will feel in your abilities to manage through a disaster. Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. 

Now is the time to create your plan. We have emergency readiness profiles to help your business stay prepared. Call your local SERVPRO® of Pulaski and Laurel Counties at 606-877-2160 to help you create your plan to be ready!

Re-Open Cleaning for the London, Somerset, Corbin, or surrounding areas

4/24/2020 (Permalink)

a couple of doctors on a green background with letters SERVPRO® of Pulaski and Laurel Counties at 606-877-2160.

Re-Opening Cleaning Services

We are prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC.

We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

We offer an electrostatic spraying to help reach other areas that are not easily reached by regular cleanup procedures. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

If your office or commercial space need cleaning during the re-opening phases, give SERVPRO® of Pulaski and Laurel Counties a call at 606-877-2160.

Who to trust with dealing with a fire or smoke damage in your home?

4/23/2020 (Permalink)

Fire damage can leave you reeling from considerable losses that may be hard to recoup depending on how long you wait to remedy the problem. After contacting first responders to handle a fire accident, the next call should be to a professional fire damage restoration service. The time you wait to have a restoration company to come and clear up the resulting destruction will dictate how bad the situation gets.

Smoke damage and soot damage will continue to devastate your property the longer it goes uncleared. The advanced equipment and techniques that restoration services utilize are a few reasons to call a fire cleanup crew. However, you must be certain that the people responsible for the restoration process are suitable. Even though you may not have enough time to do proper research, keep a few tips in mind:

  • Range of Service
  • Certifications
  • Experience
  • Training

Trust your local SERVPRO® of Pulaski and Laurel Counties with your fire or smoke damage. Call today for more information at 606-877-2160.

How to Handle a Fire Damage in Your Home

4/16/2020 (Permalink)

Fires can be devastating.

They can can do a lot of damage to your home. Here are a few DO's and DON'T's for handling a fire or smoke damage in your home or business.

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

If you have a fire or smoke damage emergency in your home, call SERVPRO® of Pulaski and Laurel Counties today at 606-877-2160.

SERVPRO Storm Team on the road again!

4/16/2020 (Permalink)

This year has brought a lot of national events, weather and other. These events severely impact the lives of those in the storms path. 

A high damage tornado came through Chattanooga, Tennessee in April of 2020. Our storm team immediately reached out to help our fellow neighbors. 

One of our owners, headed south to help communities impacted by this tornado. He immediately was on the scene to help customers with water, roof, contents, and other emergency damages. 

A day later our team arrived to begin work and help these customer and get water out of their homes, tarp roof's, and other projects. 

We still have local technicians available, but our team travels all over the U.S. to help other communities who have been impacted by weather events. 

If you need help with storm damage, call your local SERVPRO® of Pulaski and Laurel Counties today. 

Emergency Water Damage is our thing --even if it's 3 a.m.

4/10/2020 (Permalink)

My house is flooded and it's 3 a.m. -- what do I do?

A water damage can occur at any time of the year; whether it be a leaky or burst pipe, toilet overflow, a broken-water supply line, flood or wind driven rain. 

When your home is inches deep in water knowing who to call when a water damage occurs can be key to timely mitigation damage to your property. Our staff is ready for whatever happens 24/7, 365 days a year. We respond to a water damage emergencies at any time of the day or night. If you have standing water in your home, we will come to you to help with your water damage in your home or business.

With our trained professionals technicians, we are able to effectively dry out the structure of your home or commercial space. Our crews respond quickly, minimizing the damage within home or commercial buildings. They know exactly what kind of equipment and products to use on your home during the time of a water damage. 

SERVPRO® of Pulaski and Laurel Counties is here to help, even in the middle of the night.