Recent Posts

SERVPRO® of Pulaski and Laurel Counties provides Problem Resolution Assistance.

10/11/2019 (Permalink)

two employees working on paperwork for fire and water damage We are here to help 24/7 and 365 days a year for your fire and water damages.

Another one of the reason that SERVPRO® of Pulaski and Laurel Counties is the right restoration vendor choice is Problem Resolution Assistance.

Incidents Occur During Emergencies!

They’re part of loss management. The key to problem resolution is to react quickly and solve the problem. We provides highly trained customer service representatives that
understand your needs. Problems do happen, but
we help solve the issues as quickly as they arise. We’ll work toward a solution.

We have effective vendor training, file documentation audits, field supervision, and corporate supervision. 

Residents of London, Somerset, Middlesboro, Corbin and more: trust us to be the primary restoration company to come to your needs for fire, smoke, and water restoration. We are here to help 24/7 and 365 days a year.

Basement Flooding After Weekend Rains

10/2/2019 (Permalink)

dehumidifiers on a wet floor Do not let this become your home. Call us today!

A flood occurred in London, Kentucky. 

The homeowners were not home for the weekend. The flooding began through an non-insulated window in the garage. The water leaked into the garage and as the rain continued through the weekend the water leaked into the bedrooms in the basement of the home. 

The homeowners came home after the weekend to several inches of water in their home. 

They had to call SERVPRO® of Pulaski and Laurel Counties immediately. We sent a team out to their home. They sucked up the water that was still standing in some rooms. They began moving contents out of the home and drying them. After that the technicians set up air-movers and dehumidifiers to begin drying the home. 

After a week of drying the home was dried out and ready to move contents back into the home. The flooring did not have to be replaced because it was all concrete. The drywall was cut 2 feet up and was ready for the contractors to install drywall. The homeowners were happy to not have standing water anymore in their home. 

They said next time they would call us again to help with their water damages. 

If you need SERVPRO® of Pulaski and Laurel Counties, anytime 365 and 24/7.

Safety Tips to prevent Fire Damage this Fall

9/30/2019 (Permalink)

house with flames in it and SERVPRO logo Keep your house safe from fire damage this fall.

It's that time of year when summer turns to fall and with that comes fireplaces, heater use, fire damages, and needing a fire safety plan. We want your home and family to be safe this fall. SERVPRO® of Pulaski & Laurel Counties brings you safety tips to prevent fire in your home. 

Be aware when burning wood in your fireplace or wood stove.

  • Have your chimney and flue cleaned by a professional. Buildup in your chimney can create a perfect storm for fire damages. 
  • Clean your wood-stove and remove any clutter that has accumulated on or near the stove or fireplace. You want to make sure nothing can catch fire. 

Test your smoke alarms and COdetectors.

It is that time of year to change your CO2 detectors and smoke/fire alarm batteries. With a heightened chance of fire damage during the fall always keep in mind, when fall hits it is time to change those batteries. 

Make a fire safety plan.

One of the best ways to keep your family safe is to have a plan. When a fire occurs make sure your family is equipped with how and where to go in your home. Fires and smoke from the fire spread quickly, especially with children or senior citizens. Designate a meeting location away from the home where everyone knows to go, so it's easy to see who all has been accounted for from the home. Always make sure you have one person to call the fire department if a fire breaks out in your home. 

We hope you do not have fire damages, and that you follow these safety tips this fall. 

If you need help from fire damage restoration professionals in London, Corbin, Somerset, Pineville, and surrounding areas call SERVPRO® of Pulaski & Laurel Counties at 606-877-2160 today.

Fire Odor Specialists

9/12/2019 (Permalink)

flames on each side with SERVPRO contact information between SERVPRO® of Pulaski and Laurel Counties is here to help with your fire and smoke damages.

The Deodorization Process

When fire damage occur in your home --there are other aspects that can be damaging to your home and contents inside your home. 

Soot removal and fire odor control are also two common aspects of any restoration process. A professional company, such as SERVPRO® of Pulaski and Laurel Counties, has decades of experience dealing with smoke and odor damages in your home. 

Before tackling fire odor problems, our technicians take steps to make sure the working area is secure, and all soft contents items that are impacted get removed.
 
After severely charred objects get taken out and discarded, our SERVPRO® of Pulaski and Laurel technicians work towards cleaning off soot residue.  Since smoke can penetrate deeply into substances, unpleasant aromas could still exist after removing the items that have been impacted by smoke odor. When foul smells are still present, we take further steps to deodorize your building materials and contents. The deodorization process includes several different techniques that work in various ways to provide more pleasant aromas.
 
To start, our SERVPRO® of Pulaski and Laurel Counties team conducts chemical containment to chemically block or restrict particles from circulating into the air. We use a pump sprayer to dispense out these chemicals in areas around the source. We have an ESPORTA machine that washes your soft contents in with a force to remove the smoke odors and fire damages. 

We clean out HVAC systems to get the smoke and fire smell out of the smaller parts of the home. We have foggers that can break down these aromas, if they stay present in HVAC systems that do not have traditional metal coils. 

Trust your home with a professional when you have fire or smoke damages present. 

Storm Alert

9/6/2019 (Permalink)

a lightening bolt with a storm team logo on it Storm Team Parsons and Roberts is here to help all storm customers during their time of emergency.

SERVPRO® of Pulaski and Laurel Counties is part of storms teams all over the United States to help customers during their time of need. 

When a storm hits in another part of the country there are green teams all over that will join the fight to help out. 

In the news currently, Hurricane Dorian is making its way to the shores. 

Hurricane Dorian is expected to make landfall as a Cat. 4 in the Bahamas on Sunday, and the Florida Peninsula on Monday. Dorian could travel up the east coast, bringing heavy rain and flooding to parts of southern Georgia and South Carolina. 

We are already preparing our storm team to head out next week once the hurricane subsides to help customers. You can be on the lookout for team green everywhere because they will be on the road headed toward a town near these storm damages.  

Our thoughts and prayers are with everyone who could be or will be impacted by these storms. 

The Next Steps After a House Fire

9/6/2019 (Permalink)

a bedroom that has black walls from smoke damage from a fire A home was fire damaged at a home in London that SERVPRO® of Pulaski and Laurel Counties re-mediated.

The next steps after a house fire can help you recover more quickly with your family. Some of the steps you can are below:

1. Get Everyone Out Safely

When a fire occurs the first thing you should do is double check with your family that everyone is okay. This includes taking care of any medical needs, finding a safe place for pets, and informing close friends and family what happened and that everyone is okay. Sometimes you may want to find another place for you and your family to stay or for your pets. 

2. Contact Your Insurance Company

It’s important to contact your insurance company as soon as you can. Most fire insurance coverage includes repairs and restoration, although it’s a good idea to know what’s in your policy beforehand. (If you have not had a fire damage, use this time to connect with your insurance company and update your policy where it is needed). Your insurance agent may even recommend a fire damage professional who can take care of the cleanup and restoration of your home. Your agent should also be able to help your with the claim process.


3.  Get in Touch with a Fire Damage Restoration Company

Most of the time your insurance company does cover repairs and restoration for your home. Sometimes this includes soft contents and sometimes it does not. Soft contents can include:couches, stuffed animals, clothes, shoes, and hats. Make sure smoke damage is a part of the policy as well as that it usually what impacts your soft contents. You should double check with your insurance company on if your policy covers soft contents. Contacting a professional for cleanup may be your best option. These professionals are well versed in every step of the restoration process, and can take care of any cleaning, sanitation and restoration that may be needed.

Also, knowing who your agent is and what office they work at is the first step in knowing an effective plan when you have a house fire. 
The right fire restoration team can take care of your damage and repair needs allowing you to focus on your family. Many insurance companies have fire damage restoration professionals they recommend, and your agent should be able to walk you through the steps of your claim. 

You can also call the fire damage professionals at SERVPRO® of Pulaski and Laurel Counties at 606-877-2160.

A Clean Home Sells Faster --6 Types of Clean

8/30/2019 (Permalink)

a green dot with information about making homes sell faster Don't forget to call us today to help your homes sell faster!

It is a fact that a clean home sells faster....

There are 6 types of clean that can contribute to a home being sold within days. 

  • Looks Clean
  • Smells Clean
  • Feels Clean
  • Stays Clean
  • Dries Fast
  • Sanitized 

What does you buyer want? 

They want a clean home without signs of wear and a home they would be proud to call their home. 

When you call a professional you get a dynamic reputation from the results SERVPRO® of Pulaski and Laurel Counties can give these homes. 

We can make your homes sell faster. 

SERVPRO® of Pulaski and Laurel Counties specializies in : 

  • Carpet Cleaning
  • Upholstery cleaning
  • Air duct cleaning
  • Detail cleaning
  • 24- fire, water, smoke damage restoration 

Not all cleaning and restoration companies are alike, but we can promise we will make your home woes "Like it never even happened." 

Water damages happen when no one is around

8/23/2019 (Permalink)

fire, water droplets, mold emoji with text SERVPRO® of Pulaski & Laurel Counties make it "Like it never even happened."

When you go on vacation, you expect to come home to your house just as you left it.

The problem with water damages are they can still occur when no one is around. 

Majority of water damages happen when families are on vacation, away for the weekend, or in their rental properties. When you get back home from a vacation to see a pipe has burst on the first day you were gone there will be a mess. 

Water damage will start to bubble the drywall and ceiling (depending on the where the damages occurred). Furniture will start to warp, carpet and padding are soaked, and mold has begun growing (mold growth occurs within 24-48 hours of a water damage). 

Call your local SERVPRO® of Pulaski & Laurel Counties. We are here to help when you need us. 

Trust us to take care of:

  • cleaning up the water damage
  • taking care of the mold growth 
  • restoring your belongings.

London, Corbin, Somerset, Burnside, and other areas in Pulaski and Laurel Counties-- we can make your water and mold damages that occurred while you were on vacation "Like it never even happened." 

Call the Water Damage Experts

8/23/2019 (Permalink)

SERVPRO logo and house Call the Water Damage experts at 606-877-2160

Do not leave your walls unprotected.

During a water damage, most customers are concerned about flooring and contents that are impacted. While we agree that those are important factors do not forget about your drywall. Drywall is a pivotal part of getting your home water damage free.

Drywall is fairly durable, but a leak can wreak havoc on the inside of your walls. Because of the porosity it can wick up water and become problematic for your home. Areas impacted by water that is not properly mitigated are prone to mold damage which can lead to more serious issues in your home and the mitigation process.

This is why you call SERVPRO® of Pulaski & Laurel Counties. We are trained and certified to look for the water damage you cannot see.

Do not leave yourself at risk and always deal with water damages promptly and efficiently with a professional water damage restoration company. 

Commercial Cleaning Time

8/22/2019 (Permalink)

calendar with servpro logo on it and commercial building Put SERVPRO® of Pulaski & Laurel Counties on your schedule.

When was the last time you had your business cleaned?

Not a typical, every day sweep and mop type of clean, but a deep and professional clean. 

It has probably been longer than you think. 

SERVPRO® of Pulaski & Laurel Counties has just the offer for you. 

We have a special in the month of August 2019 for 15% off of Carpet, HVAC, & Upholstery cleaning. 

Our team of trained technicians can come to you or you can bring your furniture to us. We have equipment that can be on the go to help you get your cleaning in tip top shape. 

We have a department to send your soft contents. If you are a hotel owner, or a business owner with soft contents needs, our ESPORTA division is for you. Our team has specialized detergents, fabric softeners, and trained employees to service whatever soft contents your business needs restored. 

Your business can even schedule monthly, quarterly, or yearly cleanings with us. We want to help you keep your business clean for your customers and employees. We will make that dust, dirt, or debris "Like it never even happened." 

Call our office today to hear about our pricing and schedule your appointment with SERVPRO® of Pulaski & Laurel Counties.