Recent Water Damage Posts

Pipe Burst in Basement

7/18/2022 (Permalink)

In this after-hours story, a customer's basement flooded after a pipe burst. We know when there is water in your home, it can be stressful. Water damage is time-sensitive. 

One way to combat this stress, is you want to make sure you get help as quickly as you can. Hiring a professional can save you money in the long run, if you dry it improperly and possibly get mold damage down the road. 

SERVPRO® of Pulaski and Laurel Counties uses advanced equipment and training techniques to remove the water effectively and efficiently. 

We are here to help 24/7 and 365 days. This after-hours call was handled with care, and we were able to dry it. The customers were happy they had called SERVPRO® of Pulaski and Laurel Counties. 

Water Damage Backup

4/25/2022 (Permalink)

water damage on floor with a fan Call us today if you think you have hidden water damage.

Did you know your refrigerator can cause water damage?

Recently, we had a homeowner call and tell us about her refrigerator that had backed up and poured water for several hours. She did get the water cleaned up but the water also leaked into her unfinished basement. Luckily there was no standing water, but she did notice water on her ceiling joists and that the basement floors were a little wet. 

She call SERVPRO® of Pulaski and Laurel Counties for help because even though she got most of the water up, she had hardwood flooring. Her flooring was her main concern but water can permeate under flooring and create a mess. 

This customer was happy she called us because we could use a moisture meter to test and see if water was holding under her floors. When you have water that does not dry quickly it can create a mold problem under the floors. 

We were able to test and let her know she did have water holding underneath her floors so we could set equipment to get it dry. 

Out of the Woods

4/5/2022 (Permalink)

garden hose Springtime is here, but water damage is here to stay.

Springtime -- we are not out of the "winter woods" yet!

Even though warmer weather is starting to peek around the corner, winter water damage is here to stay.

We know it is that time when everyone is ready to get out of the house and garden to their heart's content. After a long winter of not being able to do yard work, gardening or working on that lawn you are so proud of – it is finally time to turn on that water spigot outside and get to work! 

But, you should know many times that the water spigot has a nasty surprise for you. A surprise hidden during the winter, frosty months is finally about to make its debut.

Only when someone finally turns on the water for the first time does the damaged pipe reveal itself. SERVPRO® of Pulaski and Laurel Counties handles many of these calls each spring.  Someone comes in from a good day of work in the yard to find a flooded house or flooded basement from that water pipe they just had on.  Let the water damage experts at SERVPRO® of Pulaski and Laurel Counties take care of any of your water damage needs. 

Enjoy the springtime and call our office if you need us! 

Flooded Basement in London

3/29/2022 (Permalink)

flooded basement London Water Damage Clean-up

Water Damage in Basement

In this customer's home, an outside water valve busted. Once it busted the pipe leaked into the customer's basement. The water had pooled several inches and began up the walls.

When our team arrived they began to extract standing water.  They discovered the walls and ceilings were affected too. It was a category one, so it was a clean water pipe so it did not have need all the contents replaced. When water gets into parts of your home, it can cause damages to your home that is costly and dangerous. Our team was there to pump out gallons of water fast and efficiently.

SERVPRO® of Pulaski and Laurel Counties was there to help this customer! We are here to help 24/7 and 365 days. 

Bathroom Water Damage

3/25/2022 (Permalink)

Water Damage in London Home 

A pipe burst behind the wall of the second-floor bathroom in a London home yesterday. The water leaked through to the ceiling of the dining room. The rooms contained tile but had several inches of standing water. 

The customers had turned the water off before the water created even more damage in their upstairs and downstairs rooms. A plumber had to come out to make sure they knew what the problem was that caused the water damage. The plumber found a pipe that had burst behind the wall. Our team was able to come out and set equipment after getting the standing water up. 

After several days of drying the home was dried out and ready for some ceiling reconstruction. The ceiling had to be replaced because it had pooled inside creating a hole that busted through from the upstairs. 

These customers were happy to have one team help with all of it. SERVPRO® of Pulaski and Laurel Counties was there to help.

Rain, rain go away!

2/22/2022 (Permalink)

floods Let us help during flooding season!

When rain turns into water damage in your London Home

This time of the year rain is starting to pick up. During or after a rainstorm, we tend to see an uptick in flooded basements. Cleaning up a flooded basement can be overwhelming and frustrating, especially if the rain continues to come down. We don't want your cleanup process to be anything but easy! Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been affected.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpeting.

We are here to help when your London home is flooded by rainy days. 

Water Damage in your London Home From your Bathroom

11/16/2021 (Permalink)

running bathtub Suspect water damage in your bathroom? Give us a call today!

Bathroom troubles? 

There are many sources in your London home that can create water damages or be the source of a leak. Let's look at a few signs in your bathroom that could be the root cause of some of them in your London home. 

  • Water Bill

Take a look at your water bill from around the same time in previous months or previous years -- has it skyrocketed or even changed just enough for your pockets to take notice? That could be because of a leak and not that long showers from your family. Keep an eye on it for next month and if you are still seeing the same jump, have a professional take a look. It can never hurt to have another pair of eyes on your water meter. Water bills can run deep and especially if it is winter season and the bill is climbing. 

  • Water Stains 

This is the top issue that we see when bathrooms are the cause of water damage in your London home. Water stains almost always are a symptom of a more serious issue going on in your home. Once you notice, check the adjoining sides of the walls to see if there are water spots showing up in other rooms.  These kinds of water damages can spread quickly and cause a lot of damage in their wake. Always call someone when you notice water stains so that they can be stopped and cleaned up quickly before they spread. 

  • Loose Tiles

When there are loose tiles in your bathtub, that may be signs of more serious water damages. Take a few down and see what is lurking behind the wall. 

Suspect water damages or a leak in your home? Call us today at SERVPRO® of Pulaski and Laurel Counties as we can service your London, Somerset, Corbin, or surrounding areas home.  We are here to help with your bathroom water damage. 

Water Damage - Sewer Damage Do's and Don'ts for your London Home

9/20/2021 (Permalink)

Sewer Damage

Sewer damage creates a nasty, unsanitary situation when it happens in your Richmond home or business. It is a yucky mess that you should not expect to clean up by yourself. Call the professionals at SERVPRO® of Pulaski and Laurel Counties. We have years of experience cleaning up sewer damage, and we can help clean and keep you safe from harmful contaminants. Here are a few tips to remember, until help arrives: 

  • Get Ready for Cleanup- Try to keep the mess contained in an area. 
  • Start the Drying Process- Turn off water shut-offs and begin to mop up anything you can that can be discarded
  • Discard Contaminated Property- If contents have been contaminated, throw them out immediately, so they do not continue to cause moisture and bacteria to grow
  • Sanitize Everything- Clean, clean, and clean some more!
  • Call Professionals - We have Personal Protective Equipment (PPE) that will we use to safely and effectively clean and sanitize your surfaces. 

Please call us today for more information on we can safely and effectively clean up the sewer damage in your London home.

Water Damage: Don't Wait!

7/19/2021 (Permalink)

woman holding a bucket cleaning up water Call us today for more information on how we can help you!

When water intrudes into your home, it can be tempting to try to clean it yourself and then call professionals, if that does not work. 

But, the professionals are telling you to not wait to call for help. We know it can be overwhelming and cause panic when there is water developing in your home. The best way thing to do is help the situation is to call us so we can act quickly.

When water gets into parts of your home, it can cause damages to your home that is costly and dangerous. Trying to fix this situation yourself can only slow the process. Our team can bring in water extractors and truck-mounted water extractors that can pump out gallons of water fast and efficiently.

Our SERVPRO® of Pulaski and Laurel Counties technicians can use moisture detection tools, thermal cameras, and moisture probes to detect water damage in areas that you cannot see or feel. Using our process of water damage remediation can help speed the process and create a more successful rate of fast drying. 

In case of water damage in your home, call our offices at 606-877-2160. 

Crawl-Space Check

4/28/2021 (Permalink)

The space you forgot...

When buying a home, there may be a step that you do forget to check: the crawl space. The crawl space can harbor some unforgiving critters and water or mold. 

When getting a home inspection, or if you already have a crawl space, make sure to double-check the area. Here are a few questions to ask yourself about your crawl space:

  • Are there signs of entry from animals? 
  • Is there standing water? 
  • Is there mold present? 
  • Does it seem to hold moisture?

These questions can help protect your future home, or current home, from unwanted pests and water damage. A regular check on this area of your home is necessary for the health of the rest of the home above ground. 

If you think you have water in your crawl space, call our offices today so we can help. Reach us 24/7 and 365 at 606-877-2160.

Flooded Basement -- London, KY

4/7/2021 (Permalink)

green equipment Flooded homes need professional help: call us today for more information!

Flooded Basement: What to do?

When these homeowners had water damage in their home, they knew to call the professionals. This home had water coming into the basement. The flooding reached over 1,800 square feet of the basement. These customers did not know where the water was coming from when they discovered the water. 

The first thing these customers had to do was contact a plumber. In order to efficiently clean and dry water damage, we must find the source of the water damage. Once the plumber had been in to stop the incoming water, we could begin to more efficiently dry the basement. 

We set equipment and our technicians began to dry the property. The homeowners had equipment in their home for several days. Once the home was dried because it was a category 3. We started reconstruction with this home. 

We got this home back to "Like it never even happened."

London, KY Water Damage

3/31/2021 (Permalink)

Ice Dam Water Damage

An ice dam from a storm caused big water damage in this London, Kentucky home. The homeowner noticed that water was trickling in from a ceiling. She had over two bedrooms impacted by the ice dams. 

This homeowner was quick to call, so we were able to move the furniture from water damage, and create a smaller cut to remove the wall impacted by the water. Luckily, her roof was not damaged by the ice dam and the gutters and shingles remained intact. SERVPRO® of Pulaski and Laurel Counties was called and could remove the water and set equipment to begin drying. The homeowner had used us before for a different type of service in her home, so she was happy to have familiar faces helping her restore her home again.

DDIY: Don't Do It Yourself

3/28/2021 (Permalink)

DDIY (Don't Do It Yourself): Water Damage Edition

When it comes to being a homeowner, especially nowadays, there are a lot of projects you can do yourself. There are DIY bathrooms, kitchens, and even other home repairs; however, DIY water damages, almost always end in disaster. 

When water damage occurs in your home, there are many factors at hand that require professional assistance. When water damage happens, there can be conditions that require an expert, some of those include: 

  • The water you don't see: Water can find its way into a lot of the nooks and crannies of your home, without you knowing it. SERVPRO® of Pulaski and Laurel Counties has tools and technologies to find those water-damaged areas. 
  • Mold: Mold can begin to set up between 24-48 hours after water damage. A technician is trained to look for these signs. Calling a professional right away lessons your chances of mold growth significantly. 
  • Re-build: Sometimes water damage can be filled with contaminants. This kind of water damage requires everything to go. We must remove drywall, carpet, anything impacted that the contaminated water touched. We have the correct Personal Protective Equipment (PPE) to handle these situations and rebuild the areas that had to be removed. 

Water damage is definitely not something you want to DIY. Call the professionals at SERVPRO® of Pulaski and Laurel Counties to help, and we can make your water damage "Like it never even happened." 

Ice Dam Preparation

2/22/2021 (Permalink)

icicles on side of home Think you have an ice dam? Call us today!

After all this ice and snow, it's time to thaw out.
That is a good thing for the roads, but not for your home.

Have you heard of an Ice Dam?

Be on the lookout for these types of melting ice situations. They could cause your home more damages and severe water damage.

An ice dam is when water gets stuck under ice that is on the edge of your home that may have not melted. The heat in an attic causes the water to go through the wall and ceiling. This causes a lot of damage and makes moisture leak into the home.

We are here, we are prepared, and we have our team standing by and ready to help you and your home or business.

Flooded Living Room in London, KY

11/19/2020 (Permalink)

When a homeowner who had used us several times before called in a water damage to her home at 1 a.m. -- we were there in an hour. 

We loaded up our crew and equipment to head to our customers home. Unfortunately, a washer had been left on before they went to bed that night and the hose disconnected filling their downstairs living room with four inches of water. 

Our crews worked overnight for this customer by getting all the water out. Then, we had to cut two inches into the drywall from the bottom to begin airing out the walls and insulation. 

This customer had to have equipment for the next week, and new flooring in the living room, but she was impressed at how much we saved her home from water damages and repairs. 

When a water damage occurs letting the professionals SERVPRO® of Pulaski and Laurel Counties do their jobs, makes the aftermath much easier to handle for you and your home. 

Call us today for help with your emergency water damage needs, we are open 24/7 and 365 days. Our hero technicians are here for you on weekends and holidays. Water damages do not wait for weekdays and neither do we!

Don't forget the water!

9/22/2020 (Permalink)

Going on vacation? 

When you are going on a trip with family or with friends, you make a list of things to pack or do before you leave. Most of the items on that list have to do with pets, or neighbors, or checklists of what to bring. You pack up your items for a great week, or weeks, away from home. You have a great time with friends or family, and it can all be ruined in a matter of minutes when you return home. When you open that front door and there is water four inches high in your basement or living room:

Did you put your home water supply on that all too important list? 

In a lot of cases, we see water damages because folks have forgotten to turn their water off before they take a vacation or extended trip. It is always a good reminder to turn your water heater OFF. 

When you turn your water off, you take the pressure off the house. You are much less likely to come to emergency damages, if you have turned your water off.

Keep up to date on electrical wiring and water shut-offs before you leave for an extended vacation. We are always here to help during your emergencies. But, if you follow our tips, there may be less of those for you to have to worry about. 

Enjoy that vacation or trip with family and friends, but do not forget the water coursing through the pipes of your home. Put "remember the water" at the top of your next vacay check-list! 

Water Damage occurs in London, Kentucky Basement

7/21/2020 (Permalink)

padding on the floor Our office is here to help with your water damages in Pulaski and Laurel Counties.

London, KY Water Damage in Basement

When water from a flood came into a family's home in London, Kentucky --they knew who to call. This family drives by our London office, and knew we specialized in water damage cleanup. 

The finished basement had full carpet and a bathroom that were all flooded. The tiles had to come up, along with the carpet and padding. 

The wall had to be cut a few inches because the drywall and insulation were both wet from the water damage leaking into the walls. After our water technicians team set equipment and parts were dried completely --our reconstruction team came to finish the job.

Thankfully, SERVPRO® of Pulaski and Laurel Counties has a reconstruction division. They were able to get our subcontractors information quickly to the customers. We helped coordinate new flooring and new drywall and painters for where we had to cut the wall a few inches up from the standing water. 

Our team of trained technicians and managers helped our customer get their basement back. They knew who would have a plan, who would be there to help, and who would do the job right for the customers. 

Water Damage Equipment: How we can help your home water damage

4/30/2020 (Permalink)

Water Damage Restoration Tools

Water damage restoration involves more than just extracting and drying the wet areas in someone's home. They need to understand the extent of the leak or flooding and the specific requirements of the space. We have specific tools to help identify where and when water damage has taken place. 

SERVPRO® of Pulaski and Laurel Counties uses a range of moisture monitoring and evaluation equipment to determine the scale of the problem. Consistent supervision is essential, as drying equipment requires regular checks and adjustments for optimal results. Our technicians must use this equipment to know when and how the water damage has dried.

Moisture Meters
Moisture meters are one of the first pieces of equipment our technicians would use during a water damage. However, they are excellent at detecting hidden leaks and areas of concealed moisture. 

To figure out what is causing the surface of the wall to feel cold and wet, the technicians have to take measurements. They may insert the reader a short distance into the plaster or drywall. 

Infrared Cameras
In most cases, the source of the moisture is evident. It comes from a cracked pipe, a blocked drain, an overflowing toilet, or some other residential emergency. In cases where it is not clear, infrared cameras are good at detecting tell-tale changes in surface temperature.

The borescope has a lot in common with the pinhole reader, but it is a little more high-tech. However, instead of there being a sensitive component at one end, there is an eyepiece. It gets inserted inside a surface, where a leak is suspected. The area where damage has occurred could be inside a duct, an HVAC system, a plaster wall, or behind a cabinet.

No matter what piece of equipment is used, SERVPRO® of Pulaski and Laurel Counties is here to help with your water damages! 

Emergency Water Damage is our thing --even if it's 3 a.m.

4/10/2020 (Permalink)

My house is flooded and it's 3 a.m. -- what do I do?

A water damage can occur at any time of the year; whether it be a leaky or burst pipe, toilet overflow, a broken-water supply line, flood or wind driven rain. 

When your home is inches deep in water knowing who to call when a water damage occurs can be key to timely mitigation damage to your property. Our staff is ready for whatever happens 24/7, 365 days a year. We respond to a water damage emergencies at any time of the day or night. If you have standing water in your home, we will come to you to help with your water damage in your home or business.

With our trained professionals technicians, we are able to effectively dry out the structure of your home or commercial space. Our crews respond quickly, minimizing the damage within home or commercial buildings. They know exactly what kind of equipment and products to use on your home during the time of a water damage. 

SERVPRO® of Pulaski and Laurel Counties is here to help, even in the middle of the night.

What to Expect When You Call for Water Damage Help

4/5/2020 (Permalink)

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® of Pulaski and Laurel Counties Professionals may be needed.

Our SERVPRO Representative (usually our Job File Coordinator) will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

We try to get as much information as we can so we can start the process sooner to get the water out of your home. We are open 24/7, so even if you speak to another representative at our call center, the information will still get to our local Production Manager who will dispatch a team to help. 

Certified Water Damage Experts

3/30/2020 (Permalink)

photo of a man and woman in a black shirt with a SERVPRO logo Call our trained team today at 606-877-2160.

Tony and Julie Roberts started their London office many years ago. They have been trained professionals in the water damage industry even longer. They started their business going from customer home to customer home cleaning up flooded basements, smoke filled homes, and commercial water losses. 

Both have several certifications including water mitigation, fire mitigation, commercial and large loss. 

Our owners are trained in so many fields so that they can pass along this knowledge to our team of technicians. Our technicians get top training because they learn it from true professionals. Water damage can occur at any time --trust a true water damage specialist to help your family get back in your home safely and efficiently. 

Our owners not only have a lot of training under their belts, but they even won Kentucky Franchise of the Year in 2017 with co-owner Mike Parsons. The owners acceptance speech included this quote, "Our team worked through storms and burst pipes working long hours to bring our customers the best service possible. We have a dedicated team of office, production, and marketing members that work tirelessly throughout the year to make our franchise shine!"

Call our trained team today to help with all of your water, fire, and mold needs. 

Water Damage After the Flood

3/3/2020 (Permalink)

green pieces of equipment with words We are here to help 365 - 24/7.

As homeowners in London, Somerset, Corbin, Manchester, and surrounding areas --water damage could occur after a flood or storm. 

Do you know if you have flood coverage on your insurance? 

It is common for homeowners not to have flood damage coverage. Now is the time to double check that policy to see what is covered for your home. There is speculation that we will have a lot of storms this coming spring and summer. Our winter was mild, so it could happen in our area.

When your basement or garage become engulfed in flood waters you will feel much better if you know what your insurance will cover. 

If you find out you have flood damage, before you can check your insurance than SERVPRO® of Pulaski and Laurel Counties is here to help. We offer financing through a professional company to help our customers cover costs. 

Do not feel like you cannot call us to help just because insurance will not cover the costs. Our financing services are used by many to cover water damage costs in your home. 

Call us today to talk to a representation about financing and how we can help you with your water damage from floods or other sources.  

Residents of London, Somerset, Corbin, and other areas: Here's how to prevent ice dams from damaging your home this winter!

11/23/2019 (Permalink)

ice dam snowflakes that are frozen Call our London office today at 606-877-2160 -- if you have more questions about ice dams and how to prevent them in your home.

An ice dam is a problem of house and building maintenance on sloping roofs during cold weather months. Ice dams on roofs tend to occur when accumulated snow on a sloping roof melts and flows down the roof, under the insulating blanket of snow, until it reaches below freezing temperature air. When the melted water reaches the freezing air, ice accumulates, forming a dam, and snow that melts later cannot drain properly through the dam. 

The damages that can happen because of an ice dam can be devastating. Ice dams may result in leaks through the roofing material, possibly resulting in damaged ceilings, walls, roof structure and insulation, damage or injury when the ice dam falls off or from attempts to remove ice dams.

The melting of roof snow comes from two reasons: Heat from inadequate roof insulation and heat leaks, and inadequate ventilation. This condition is called a warm roof and the heat conducted through the roof melts snow on those areas of the roof that are above heated living spaces, but the snow does not melt on roof overhangs. Also, a small amount of ice damming can occur from the normal freeze- thaw cycle melts snow on warm or sunny days.

The trick is to keep your roof cold. You want to avoid ice dams occurring to your home or business. To keep your roof cold, follow these three steps:

  1. Stop warm air from reaching your attic and roof. This typically stems from air leaks through your ceiling into your attic.  
  2. Go into your attic and check the depth of your attic insulation. 
  3. Attic ventilation draws in cold outdoor air and flushes out warmer attic air, cooling the attic and the roof in the process. If you don’t have enough ventilation in your attic this could be causing ice dams and you might want to look into adding come ventilation vents.

It can be hard to make your home "ice dam ready," but SERVPRO® of Pulaski and Laurel Counties is here to help with reconstruction needs to winterize your home.

Basement Flooding After Weekend Rains

10/2/2019 (Permalink)

dehumidifiers on a wet floor Do not let this become your home. Call us today!

A flood occurred in London, Kentucky. 

The homeowners were not home for the weekend. The flooding began through an non-insulated window in the garage. The water leaked into the garage and as the rain continued through the weekend the water leaked into the bedrooms in the basement of the home. 

The homeowners came home after the weekend to several inches of water in their home. 

They had to call SERVPRO® of Pulaski and Laurel Counties immediately. We sent a team out to their home. They sucked up the water that was still standing in some rooms. They began moving contents out of the home and drying them. After that the technicians set up air-movers and dehumidifiers to begin drying the home. 

After a week of drying the home was dried out and ready to move contents back into the home. The flooring did not have to be replaced because it was all concrete. The drywall was cut 2 feet up and was ready for the contractors to install drywall. The homeowners were happy to not have standing water anymore in their home. 

They said next time they would call us again to help with their water damages. 

If you need SERVPRO® of Pulaski and Laurel Counties, anytime 365 and 24/7.

Water damages happen when no one is around

8/23/2019 (Permalink)

fire, water droplets, mold emoji with text SERVPRO® of Pulaski & Laurel Counties make it "Like it never even happened."

When you go on vacation, you expect to come home to your house just as you left it.

The problem with water damages are they can still occur when no one is around. 

Majority of water damages happen when families are on vacation, away for the weekend, or in their rental properties. When you get back home from a vacation to see a pipe has burst on the first day you were gone there will be a mess. 

Water damage will start to bubble the drywall and ceiling (depending on the where the damages occurred). Furniture will start to warp, carpet and padding are soaked, and mold has begun growing (mold growth occurs within 24-48 hours of a water damage). 

Call your local SERVPRO® of Pulaski & Laurel Counties. We are here to help when you need us. 

Trust us to take care of:

  • cleaning up the water damage
  • taking care of the mold growth 
  • restoring your belongings.

London, Corbin, Somerset, Burnside, and other areas in Pulaski and Laurel Counties-- we can make your water and mold damages that occurred while you were on vacation "Like it never even happened." 

Call the Water Damage Experts

8/23/2019 (Permalink)

SERVPRO logo and house Call the Water Damage experts at 606-877-2160

Do not leave your walls unprotected.

During a water damage, most customers are concerned about flooring and contents that are impacted. While we agree that those are important factors do not forget about your drywall. Drywall is a pivotal part of getting your home water damage free.

Drywall is fairly durable, but a leak can wreak havoc on the inside of your walls. Because of the porosity it can wick up water and become problematic for your home. Areas impacted by water that is not properly mitigated are prone to mold damage which can lead to more serious issues in your home and the mitigation process.

This is why you call SERVPRO® of Pulaski & Laurel Counties. We are trained and certified to look for the water damage you cannot see.

Do not leave yourself at risk and always deal with water damages promptly and efficiently with a professional water damage restoration company. 

Financing your Water Damage

7/26/2019 (Permalink)

Water damage can occur at any given moment. It does matter care if you or home, day or night, or if your insurance covers it or not. 

What a lot of customers do not realize is that some types of water damage may not be covered under their policy. 

Flooding for example is not covered under the majority of structural and content approved insurance policies. 

When flooding happens in your home, we want you to know you still have options. 

It is important to still get water damage cleaned up when it occurs in your home. We offer financing to help with that. We work with you on your payment plans to get your water damage covered with us. 

Call us today for a free estimate at 606-877-2160.

Does my Insurance Policy Cover that?

5/7/2019 (Permalink)

The worst thing that can happen when you have a water damage is getting a surprise about your policy when you call your insurance company. 

Most basic homeowner's policies cover some degree of water damage (this does not include natural disasters like floods), however, where that coverage begins and ends depends on your individual policy and carrier.

If you’re concerned about emergency flooding, the first thing you should do is call your agent to determine what sort of coverage you have against water damage. Incidents like backup from the sewer and mold damage sustained after flooding often require additional coverage. Those concerned about substantial or sudden water damage should investigate the extra coverage options they provide.

It's always best to check with your insurance company every year to see what needs updated, what needs taken off, and to remind yourself what is covered when an emergency hits your home.

Structural Drying

5/1/2019 (Permalink)

Why choose SERVPRO® of Pulaski & Laurel Counties? 

We have specific tasks that include a series of procedures to make your water damage "Like it never even happened." 

We always start by making sure the water damage is contained and the water shut-off is in fact, off. 

We continue with: 

Water Extraction- remove moisture from structures 

Moisture Mapping - determining all of the impacted areas of the structure

Selective Demolition- Remove wet building materials that cannot be dried in place 

Containment- assuring that contaminated objects in water damage areas are not spread 

Evaporation Enhancement- remove moisture from building materials 

Dehumidification - remove water vapor from structures' environment 

Temperature Control - assisting in dehumidification and prevent mold growth 

Post-Drying Cleaning- remove any contaminants from dried building materials 

Our step-by-step process is to ensure your home is efficiently dried. Trust the professionals with your home!

What Happens when Water sits for too long?

4/30/2019 (Permalink)

Water damage occurs when you least expect it (shower overflows, hose gets left on, a pipe bursts), be prepared.

The age-old question, what happens when water damage sits for too long in a home or commercial property?

Basically, the worst. 

The First Hour

Water will spread throughout your home ruining paper goods, finishes on white furniture, and sometimes cause permanent staining on flooring. 

The First 24 Hours

In the first 24 hours after a water damage has occurred, drywall begins to swell and breakdown, an odor will begin to appear, usually musty or sour. The paint on the wall will begin to blister,  windows/doors begin to warp, metal can begin to rust, and mold can even start to grow on furniture and other surfaces. 

Forty-Eight Hours Later

The safety concerns for any one in the house increases drastically. Anyone who has a heightened sense of allergies or mold will become irritated and even sickly. The damage cost goes up by thousands and more property begins to breakdown and become unsalvageable. 

Water damage is not a friend to your home. Once water damage occurs, it is important to call for help to get the water cleaned up as quickly and efficiently as possible. Water damage experts are standing by, and at SERVPRO® of Pulaski & Laurel Counties— we are here to help 24/7 and 365!

Reconstruction after Water Damage

4/4/2019 (Permalink)

When arranging work to be done in your home, wouldn't it be nice to only depend on one team to put your home back together? We have been your water damage cleanup specialists for years now, but did you know SERVPRO also does reconstruction?

When water damage happens to your home and especially in your bathroom, it can make putting your home back together seem tedious. You can get your old bathroom back, or we can help with updates to your home!

SERVPRO® of Pulaski and Laurel Counties can help. We're talking about heated bathroom flooring. 

Here are some advantages of new home trends to try in your home after a water damage: 

  • warms natural stone and ceramic tile 
  • easy to control and programmable 
  • less expensive than typically expected 
  • easy to install. 

Our reconstruction team can help you. We want your home to be back to even better than it was before the water damage occurred. It's always better to go from wet floors to heated floors. 

Rainy Season: Water Damage Season

2/12/2019 (Permalink)

During the rainy season water damages occur more often than not. There are a variety of ways that water damage can occur even when you do everything right. But, there are ways to help prevent water damage from occurring in the first place: 

  1. Clear Gutters
  2. Check for Signs of Leakage
  3. Seal Windows and Doors
  4. Get Your Basement Inspected
  5. Prepare for Flooding

When you check your home for rainy season mishaps, be sure to keep SERVPRO® of Pulaski & Laurel Counties in mind. You want to have your home in the best care. We are the professional heroes who can make your water damage "Like it never even happened." 

Classes of Water: How do they add up?

11/27/2018 (Permalink)

In water damage, there are a variety of factors that impact pricing, damage control, insurance, and other aspects. The classes of water can be broken up into four different categories. 

Class 1: 

This is when there is only a bit of water, absorption, and evaporation.  It means that a portion of a room or area is impacted. It can also refer to a larger area where the wet materials have absorbed moisture minimally. Little or no wet carpet or cushion is present in Class 1 Waters.

Class 2: 

This involves a large amount of water, absorption, and evaporation.  We use this classification when the entire room with carpet and pad is affected. There is moisture in structural materials and substructure soil.

Class 3: 

This type involves the greatest amount of water, absorption, and evaporation. Water in this class may have come from overhead. Ceilings, walls, insulation, carpet, cushion, and sub-floor in virtually the entire area are saturated.

Class 4: 

This kind relates to specialty drying situations, such as wet materials with low permanence or porosity. These types of losses may require longer drying times and specialty drying methods.

If you have water damage, whichever the class may be, call SERVPRO® of Pulaski and Laurel Counties today! 

Your Appliances that Cause Water Damage

10/30/2018 (Permalink)

Follow these tips to keep your home from water damage.

No one wants to wake up to water damage in their home. It's never a pleasant experience to see your dishwasher has flooded your kitchen, or your air conditioner has leaked. 

Sometimes, you may not even know these appliances could cause such huge water damages. Here are some more household appliances that are a water damage waiting to happen: 

  • Hot Water Heater-it's one of the top five sources and a yearly inspection by a professional can take that percentage down. 
  • Air conditioner- have a professional install a drain pipe to keep water damage at bay.
  • Washing machine- if there is a leak that is a sure sign for future damage. Replace your hose every five years to help prevent this situation. 
  • Refrigerator- the defrost drain can have a leak or clog so it's best to flush the drain with hot water. 
  • Dishwasher- adding too much detergent and having a dishwasher over 9 years old can cause it to overflow. 

We hope you don't have a water damage, but if you do call SERVPRO® of Pulaski and Laurel Counties today. We are certified and have water restoration trained technicians who are here to help!

You have a flooded basement -- now what?

8/28/2018 (Permalink)

It's never fun to come home to a flooded basement. Flooded basements occur during storm season or a rainy day gone wrong. We don't want your cleanup process to be anything but easy! Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been effected.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpeting.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

SERVPRO® of Pulaski and Laurel Counties is ready for any size disaster. If your basement floods, call us at (606) 877-216

Residents of Somerset, London, We are Here to Help with your Water Damage.

8/28/2018 (Permalink)

At SERVPRO® of Pulaski and Laurel Counties we want to make sure your home and/or business is handled by the best of the best. Our trained technicians are certified to help with your water damages. 

SERVPRO Franchise Professionals are trained to safely clean and restore your home, utilizing the following procedures:

  • Dispose of refuse
  • Utilize advanced drying and monitoring equipment.
  • Apply necessary treatments.
  • Inspect carpet pad/carpet and provide service.
  • Move and block furniture and contents.
  • Perform emergency water extraction.
  • Survey the extent of damage and inspect the premise for hidden moisture.
  • Measure temperature and humidity for drying analysis. 
  • Identify the source/type of water

If you have water damage to your home or business, call SERVPRO® of Pulaski and Laurel Counties today at 606-877-2160.

IICRC Water Damage Restoration Technician (WRT) Courses

8/8/2018 (Permalink)

Candace, our Marketing Rep, learning all about the best practices to clean up your water damage.

Our team recently went to Bowling Green, Kentucky for a three day course on becoming IICRC-accredited Water Damage Restoration Technician (WRT) certified. This course teaches basic education for technicians and other team members in the science and practice of water damage restoration. Our marketing team went to learn more ways to help our customers. Candace, our Marketing Representative said: "It's awesome that our company sends all team members to these training's. No one teaches their employees about their services better than SERVPRO. I can't wait to get back to Kentucky and start helping my customers with everything I've been taught in this course." This course covered extraction, basic containment and basic mold procedures. Our team is back and ready to make your damages "Like it never even happened."

Summer Time can Bring Broken Pipes for Your Home

5/11/2018 (Permalink)

Summer has arrived!

After a long winter of not being able to do yard work, gardening or working on that lawn you are so proud of – it is finally time to turn on that water spigot outside and get to work! 

Unfortunately, that water spigot has a surprise in store for you.  Many times, these outside sources of water freeze during the winter time without anyone knowing that they are frozen.  Only when someone finally turns on the water for the first time does the damaged pipe become known. SERVPRO® of Pike, Floyd, & Knott Counties handles many of these calls each spring.  Someone comes in from a good day of work in the yard to find a flooded house or flooded basement from that water pipe they just had on.

Let the water damage experts at SERVPRO® of Pike, Floyd, & Knott Counties take care of any of your water damage needs. Enjoy the summer time and call SERVPRO if you need us! 

Home Pool Safety

5/9/2018 (Permalink)

We hope your pool doesn't cause water damage, but if it does --call SERVPRO® of Pulaski and Laurel Counties.

It's summertime (finally!) It's time for sprinklers, swimming pools, cookouts, and catching fireflies as the sun goes down. It's all fun and games, but there's ways for the fun to be ruined. SERVPRO® of Pulaski and Laurel Counties wants you and your family to be safe this season. 

Our friends at Red Cross have some safety tips for Home Swimming Pool Safety that we'd like to share with you: 

  • Secure your swimming pool with the right barriers between the pool and the outside
  • ALWAYS supervise anyone (children and adults) who don't know how to swim
  • Keep life saving devices nearby, like life jackets 
  • Enforce rules and regulations for the pool that everyone knows upon entry 

It's a fun time for all --let's keep it safe too!

Let's go to the beach --let's go get away!

5/9/2018 (Permalink)

It's that time of year again where swimsuits are being packed and sunscreen is being applied --it's beach season! 

We are excited for our customers to get away for the summer and enjoy all the sun and sea salt life has to offer. There are a few things to keep in mind when vacationing at the beach. 

Here are a few safety tips from our friends at the American Red Cross: 

  • Have young children and inexperienced swimmers wear appropriately approved life jackets 
  • Pay close attention to children and the elderly while at the beach 
  • Keep a close watch on oceanic life --jellyfish, starfish, and patches of plants (leave these alone) 

We hope everyone has a great vacation season, and enjoys the beach! It's always important to have some fun!

Black Vs. Grey Water

5/1/2018 (Permalink)

There are two different types of water that can impact your home during a flood or water damage emergency. 

There is a big difference between grey and black water in your home. 

Grey Water: can come from contaminants from shower and sink drains, the washer drain, the dishwasher drain, and aquariums. These can all contain containments that are harmful to your health. 

Black Water: can come from sewage or flood waters. These can contain harmful bacteria and other harmful life threatening diseases.

While both waters are dangerous in their own ways, any time you have a water damage it is best to get it cleaned by a professional. Call SERVPRO® of Pulaski and Laurel Counties today to make your water damage "Like it never even happened."

Water Damage Reaches More Than Just Your Home

2/23/2018 (Permalink)

According to FEMA, it's important to check your vehicle prior to emergencies!

Here at SERVPRO® of Pulaski and Laurel Counties, we are all too familiar with water damage in homes. But, you should be aware water damage doesn’t just occur in homes, and usually impacts cars and roadways first. We are here to help with some tips from FEMA on how to keep you and your family safe on the road:

  • Keep your gas tank full.
  • Keep your tires up to date so they have good pressure and are less likely to slide on slick roadways.
  • Do NOT drive through a flooded area --even six inches can cause a car to lose control.
  • Should a power line fall on your car, stay inside the vehicle until a trained professional removes the wires.
  • Simply watch the weather and be aware of what is to come when there is a storm and flood warning.

And, as always, when water damage impacts your home --we are #HeretoHelp! 

How to Prevent Bursting Pipes: Helpful Hints!

1/5/2018 (Permalink)

Water damages are going to happen, but following these tips lessen the chance!

Whether you’re in London, Somerset, Science Hill, or Corbin –bursting pipes come hand-in-hand with this bitterly cold weather. It’s never fun to come home to water damage steadily climbing the walls of your home. No one ever wants structure issues, but especially during these cold months. We’re here to help and bring you tips on how to prevent those bursting pipes and potentially save you a ton in damages.

Follow these tips:

  1. Wrap Outside Faucets!
  2. Caulk around pipes where they enter the house.
  3. Disconnect garden hoses.
  4. Drain in-ground sprinklers (check a manufacturer’s guide to this)

We hope you don’t need us, but if you do –don’t hesitate to call us at (606) 877-2160. We are here to make your winter weather damage “Like it never even happened.”

Commercial Priority Response: Why SERVPRO is leading the industry!

12/14/2017 (Permalink)

Our Commercial Marketing Representative showcasing one of our large loss trailers.

For commercial properties, down time, because of a fire, water, or other type of loss, can put a real strain on operations. That’s why SERVPRO® of Pulaski and Laurel Counties are members of a National Team of Priority Responders with an extensive support network. This network allows us to call on a large labor base and expands our ability and resources to service the restoration needs of our valued commercial clients. We proudly serve locally, but extend our reach as do others to help your local SERVPRO during a time of large loss.

With years of experience, it’s no wonder SERVPRO is known nationally as a commercial restoration leader. Whether it be: property management, healthcare, education, or hospitality --you can count on us as your service for commercial fire and water restoration.

Residents of Pulaski and Laurel Counties: You Wake Up in Water –What do you do next? 

8/29/2017 (Permalink)

A homeowner or business owner’s worst nightmare is waking up or walking into standing water. It’s a sure-fire way to ruin even the best of days. SERVPRO is here to help when water or flood damage occurs. We get there as quickly as we can, but until we arrive here are some steps you can take to make things go smoother:

  • Identify the source and stop the leaking or flooding.
  • Turn off the water source, if the leaking or flooding is coming from a burst pipe or water main.
  • Try to stop anymore leaking or flooding through roof’s or windows.
  • Move wet items to dry places.
  • Document the damage the best way you can and take photographs.

We hope this doesn’t happen to your home or business, but if it does, call us today at (606) 877-2160. We’ll make the disaster “Like it never even happened.”

How do I clean up a flooded basement?

8/29/2017 (Permalink)

One of the most common areas that flood in our homes are our basements. The water seeps in from different places and can ruin many beloved items. Typically, garages are near basements and can run into the same treatment. Water damage requires a professional to make sure you steer clear of possible mold damage. Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been effected.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpeting.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

SERVPRO is ready for any size disaster. If your basement floods, call us at (606) 877-2160.

Floods: Before, During, and After –be prepared!

8/11/2017 (Permalink)

SERVPRO® of Pulaski and Laurel Counties are Here to Help with your water damage --if a flood should hit the Central Kentucky area!

Flooding can happen anywhere at any time. Residents of Pulaski and Laurel Counties --the best way to be prepared for a flood is to know the warning terms:

  • Flash Flood- means flooding is possible.
  • Flash Flood Watch-flash flooding is possible.
  • Flood Warning- flooding is occurring or will occur soon.
  • Flash Flood Warning- a flash flood is occurring; seek high ground immediately.

Our friends at FEMA (Federal Emergency Management Agency) have brought you tips on how to prepare for a flood or flooding in your area.

Before the Flood: Have a professional elevate the furnace, water heater, and electric panel.

During the Flood: Disconnect appliances, don’t walk through electrical equipment, and turn off the main switches on utilities.

After the Flood: Listen to the news to find out if water is safe to drink again, avoid standing water (as it can carry disease), and only return home when authorities have deemed it safe.

If flood damages hit your area, call SERVPRO® of Pulaski and Laurel Counties! We are Here to Help!

Here to Help EDUCATE!

5/23/2017 (Permalink)

Recently, one of our Franchise owners, Mike Parsons, and Marketing Manager Ashley Kovaleski had the opportunity to attend a Continuing Education Certification Class in Elizabethtown, KY.  Mike and Ashley have a goal of becoming certified to teach continuing education (CE) courses to area insurance professional who are required to receive 24 credits bi-annually. 

CE classes are critical to our insurance customers, and we are thrilled to have the opportunity to work toward this certification.  Some classes that are IICRC approved include Restoring Contaminated Buildings & Mitigation Awareness and Response Seminar, Mitigation Awareness and Response Seminar & Understanding Mold in the Restoration Industry, and Fire Damage Restoration just to name a few.

We hope to have the ability to offer several classes that will benefit both residential and commercial customers in the near future!  Stay tuned for updates. If you would like more information about our Continuing Education course offerings, please send us an email at


Local SERVPRO® Employees Go the Extra Mile for Your Water Restoration Needs

5/18/2017 (Permalink)

SERVPRO® professional Daniel Thompson discussing water restoration.

Recently, 5 of your trusted local SERVPRO® employees attended the IICRC Water Damage Restoration Technician Course (WRT) in Bowling Green, KY.  The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit organization that develops a variety of certifications geared toward restoration services.  Their goal is to ensure that consumers are getting quality service from technicians who understand the importance of a quick response and immediate remediation of their water damage. 

Technicians Billy Wilson and Ronnie Henson of London, technician David Patrick of Prestonsburg, Crew Chief Madeline BenDavid of Berea, and Marketing Manager Ashley Kovaleski of Richmond were all in attendance for the class.  They were all able to freshen up their skills and build upon their varying levels of expertise.  Topics covered included safety, psychrometry, drying theory, equipment and supplies, emergency services, on-going inspections and drying services, restoration services, drying difficult situations, and specialized drying processes. 

All 5 employees were able to test for certification and are eagerly awaiting their results.  With the WRT course under their belts they are all trained and ready to assist you with any of your water restoration needs!

Spring Time – Broken Pipe Time!

5/5/2017 (Permalink)

Warmer weather is finally here!  After a long winter of not being able to do yard work, gardening or working on that lawn you are so proud of – it is finally time to turn on that water spigot outside and get to work!  Unfortunately, that water spigot has a surprise in store for you.  Many times, these outside sources of water freeze during the winter time unbeknownst to anyone.  Only when someone finally turns on the water for the first time does the damaged pipe reveal itself. SERVPRO® of Pulaski and Laurel Counties handles many of these calls each spring.  Someone comes in from a good day of work in the yard to find a flooded house or flooded basement from that water pipe they just had on.  Let the water damage experts at SERVPRO® of Pulaski and Laurel Counties take care of any of your water damage needs.  Enjoy the spring time and call SERVPRO if you need us! 

Faster to any Water Damage Event

8/3/2016 (Permalink)

SERVPRO of Pulaski & Laurel Counties provides 24 hour fire and water damage restoration service.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Pulaski & Laurel Counties provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Pulaski & Laurel Counties arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –606-877-2160

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.
  • 48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.
  • More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.